Patient Accounts Representative

SLELS Saint Luke's East Hospital; Kansas City (MO); Remote; USD 25,000 - 33,000; Full time

Job summary

Saint Luke’s East Hospital in Kansas City seeks a Patient Accounts Representative to manage patient billing, calls, and inquiries in a call center setting. You will assist with price estimates, payments, and financial counseling in line with policies.

You will process mail and faxes, handle EMR communications, and coordinate with other departments to resolve balances. Remote work is available for the Kansas City area; typical shift is Mon–Fri 8:30am–5:00pm.

Qualifications

• Experience in a healthcare billing or patient accounts setting is preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and maintain accuracy.

Responsibilities

• Answer inbound patient calls
• Answer patient emails in EMR system
• Make outbound collection calls to obtain payment
• Provide price estimates for patients
• Process credit card payments
• Establish payment plans with patients
• Identify patients needing financial assistance and explain processes
• Research and troubleshoot issues related to patient balances
• Serve as liaison between patient and other departments
• Process incoming mail and faxes
• Process accounts in EMR work queue
• In SBO perform straightforward coding and meet productivity/quality metrics
• Identify opportunities to improve patient satisfaction and workflow efficiencies

Skills

Customer service

Multitasking

Call center

Troubleshooting

Education

Diploma

Tools

EMR systems

Job description

Job Description

Saint Luke’s in Kansas City is seeking a Patient Accounts Representative to join our team. You will perform a variety of functions related to managing accounts, customer service, and troubleshooting while following established processes and policies for billing and reimbursement.

This position is a call center environment, working remotely in the Kansas City area.

Shift Details: Monday- Friday 8:30am-5:00pm

Responsibilities

• Responsible for answering inbound patient calls


• Answer patient emails in Electronic Medical Record system


• Making outbound collection calls to patients to obtain information needed to collect payment


• Provide price estimates for patients


• Process credit card payments


• Establish payment plans with patients and complete referral to extended payment plan vendor when applicable


• Identify patients needing financial assistance, explain financial assistance process and additional documents needed


• Research and troubleshoot issues related to patient balances


• Serve as liaison between patient and other departments as needed


• Process incoming mail and faxes


• Process accounts within a work queue in the Electronic Medical Record system and take action as appropriate


• In SBO will also:


• Perform straightforward coding (i.e. Review patient charts for billing implications or referrals)


• Meet department productivity and quality metric


• Identify opportunities and report trends to improve patient satisfaction and workflow efficiencies by identifying reasons for patient calls that could have been prevented by education up stream in the process or practice management programming solutions. Examples of this would be educating patients on financial policies, financial expectations of services rendered, correct coding, explanation of coverage, collecting payments when scheduling, system enhancements to identify the correct insurance at registration, correct payment posting, medical necessity warnings.

We are looking for someone with excellent customer service skills. The ideal candidate has strong computer and critical thinking skills and can multitask. Comfortable working in a call center environment.

Why Saint Luke’s?

We believe in creating a collaborative environment, while looking for innovative ways to improve. We offer competitive salaries and benefits packages to all eligible employees:

• Medical health plans


• Tuition reimbursement


• Paid time off


• Retirement contributions


• Employee Assistance Program

Job Requirements

Applicable Experience:

Less than 1 year

Diploma

Job Details

Full Time

Day (United States of America)