Patient Access Representative - Physician Clinic

Terrebonne General Health System; United States; On-site; USD 25,000 - 39,000; Full time

Job summary

Terrebonne General Health System is seeking a Patient Access Representative to register patients' demographic, medical, and insurance information accurately and on time. The role involves coordinating patient flow with scheduling and nursing units, explaining policies, and ensuring confidentiality and compliance.

The ideal candidate will have knowledge of medical terminology, experience with patient registration, and a background in a medical office setting, delivering friendly, professional

Qualifications

• Knowledge of medical terminology preferred.
• Experience with ICD and CPT coding preferred.
• Experience in patient registration preferred.
• Experience in an insurance/medical office setting preferred.

Responsibilities

• Communicate clearly with patients, families, and staff while maintaining confidentiality and high customer service.
• Verify demographic, insurance, and pre-certification information during registration and pre-registration processes.
• Coordinate patient flow by collaborating with scheduling, bed control, and nursing units to ensure efficient routing.
• Explain hospital policies, consent forms, and insurance requirements to patients and families.
• Demonstrate flexibility, professionalism, and a positive attitude within a collaborative team environment.
• Resolve challenges with diplomacy and provide feedback for process improvements.
• Prioritize tasks and manage high volumes of registrations with accuracy and timeliness.
• Perform tasks including assigning rooms, transporting patients, preparing charts, and recording signatures.
• Maintain compliance with legal and regulatory requirements and inform supervisors of issues.

Skills

Medical terminology

ICD/CPT coding

Patient registration

Customer service

Education

Experience in patient registration

Experience in medical office setting

Job description

Location & Department

Day (United States of America)

Department: 300 - 795500 PPP - Physician Administration

Position Description

The Patient Access Representative validates and registers all patients' demographic, medical and financial information in an accurate, complete and timely manner in accordance with the departmental standards and procedures.

Key Responsibilities

• Communicate clearly and professionally with patients, families, and staff across diverse backgrounds, maintaining patient confidentiality and excellent customer service.
• Collect and verify patient demographic, insurance, and pre-certification information accurately during registration and pre-registration processes.
• Coordinate patient flow by collaborating with departments such as scheduling, bed control, and nursing units to ensure efficient routing.
• Explain hospital policies, consent forms, and insurance requirements, addressing patient or family concerns appropriately.
• Demonstrate flexibility, professionalism, and a positive attitude, contributing to a collaborative and efficient team environment.
• Resolve challenges with diplomacy, offer constructive feedback for process improvement, and embrace changes that enhance service delivery.
• Prioritize tasks, manage high volumes of registrations, and maintain accuracy and timeliness in all assigned duties.
• Perform technical tasks including assigning rooms, transporting patients, preparing charts, photocopying insurance cards, and ensuring proper documentation and signatures.
• Maintain compliance with legal and regulatory requirements and keep supervisors informed of any concerns or issues.

Qualifications

• 1. Knowledge of medical terminology is preferred.
• 2. Working knowledge of ICD and CPT coding is preferred.
• 3. Experience in patient registration is preferred.
• 4. Experience in an insurance or medical office setting is preferred.