Patient Access Representative Per Diem

Englewood Health; Englewood (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Wellness resources

Job summary

Englewood Health is seeking a Registration Clerk to interview patients or representatives to collect personal, demographic, financial and insurance information, and to perform computer data entry for patient registration. You will maintain privacy and deliver professional customer service to patients, visitors, physicians and staff in a fast-paced environment.

Responsibilities include registering patients in the system, verifying IDs and insurance documents, collecting deposits or payments, and

Qualifications

• Interviews patients and/or representatives to collect personal, demographic, and financial information.
• Verifies and scans documents while maintaining privacy.
• Delivers professional customer service to patients, visitors, and staff.
• Ability to work in a fast-paced environment with changing priorities.

Responsibilities

• Register patients in the computer system with complete records.
• Verify and copy IDs and insurance documents into imaging system.
• Provide professional customer service to patients, visitors and staff.
• Collect deposits/payments and coordinate with Credit or Cashier.
• Maintain organized registration and support QA initiatives.

Skills

Interpersonal and communication skills

Professional appearance

Ability to function independently

Clerical, data entry and typing skills

Some knowledge of computer systems

Ability to work in a fast-paced env.

Education

HS Diploma or equivalent

One or more years of registration or related clerical/health care experience

Job description

Englewood Health, a leading healthcare system comprising Englewood Hospital and the Englewood Health Physician Network, is committed to delivering exceptional patient care across northern New Jersey. We are dedicated to fostering a supportive and inclusive work environment where everyteam member can bring their skills, creative ideas, positive approaches, and a commitment to excellence. Join our dynamic team and contribute to our mission of transforming the lives of the patients and communities we serve.

Job Summary

Under general supervision and according to well-defined policies and procedures, interviews patients and/or patients’ representatives to obtain necessary personal, demographic, and financial information and identification. Performs computer data entry and other record-keeping tasks related to the patients’ registration within the registration areas. Exhibits Service Excellence Standards at all times, and incorporates into all interactions.

• Register patients in the computer system, collect demographic, financial, and insurance information, obtain required signatures, and ensure all records are complete and accurate.
• Verify, copy, and scan patient identification, insurance cards, and signed documents into the Document Imaging system while maintaining patient privacy and confidentiality.
• Provide professional customer service by communicating effectively with patients, visitors, physicians, and staff, assisting with directions, and handling phone calls courteously.
• Process financial responsibilities by collecting required deposits/payments, making referrals to Credit Representatives or the Cashier's Office, obtaining insurance pre-certifications, and complying with EMTALA regulations.
• Maintain an organized registration and waiting area while participating in quality assurance initiatives and ongoing performance improvement.
• Excellent interpersonal and communication skills along with professional appearance.
• Ability to function independently.
• Clerical, data entry and typing skills including filing and record keeping.
• Some knowledge of computer systems.
• Ability to work in a fast-paced environment that has frequent changes in priorities.

Education

• HS Diploma or equivalent or minimum of 5 years related experience required.
• One or more years of registration or related clerical/health care experience is preferred when accompanied with HS Diploma or equivalent.

Englewood Health job postings provide a minimum rate to comply with New Jersey Law. The rate of pay for each position will be determined based on a variety of factors including the candidate's relevant experience, qualifications, skills, etc. The minimum rate does not include bonuses/incentives, differential pay or other forms of compensation. In addition to the minimum rate, eligible employees may receive comprehensive benefits, including health insurance, retirement plans, paid time off, and other wellness resources.