Patient Access Representative - Patient Registration (Evenings)

Tanner Health; Wedowee (AL); On-site; USD 32,000 - 52,000; Full time

Job summary

Tanner Health in Wedowee, AL seeks an Operations Associate to support patient intake processes, from pre-registration to insurance verification, precertification, and document completion, across multiple locations within the facility or system.

You will review work output, assist with POS collections, and collaborate with call center, patient-facing staff, and bedside teams to ensure smooth patient flow in a fast-paced environment.

Qualifications

• Excellent public relations skills and professional demeanor when interacting with patients and staff.
• Ability to work under stress and in fast-paced environments.
• Experience with ICD-9, CPT-4 coding techniques preferred.
• Knowledge of medical terminology preferred.
• Proficient use of computer equipment.
• Strong communication and teamwork abilities.
• Flexible hours and availability to cover shifts.
• Some college coursework preferred.

Responsibilities

• Facilitates patient intake including pre-registration and registration.
• Verifies insurance and precertification.
• Completes documents and reviews work output.
• Coordinates across multiple locations within the facility.
• Handles POS collections.
• Supports call center, patient facing and bedside tasks.

Skills

Public relations

Communication

Customer service

Teamwork

Medical terminology

Education

High School Diploma or GED

Some college coursework preferred

Job description

Facilitates quality and efficient patient intake process through pre-registration, registration, insurance and precertification verification, document completion, POS collections and work output review. Work assignment will include multiple locations within the facility or system, performing various tasks within operations, to include call center, patient facing and bedside functionality.

Education

High School Diploma or GED

Experience

One-year healthcare operations experience preferred. One-year previous customer service experience preferred.

Qualifications

• Excellent public relations skills. Pleasant professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with co-workers, the hospital and medical staff as well as with patients, families, and third party payers.
• Ability to make independent decisions, displaying emotional maturity and using sound judgment.
• One year previous customer Service experience preferred. Previous experience or knowledge of ICD-9, CPT-4 coding techniques preferred. Knowledge of medical terminology preferred. Relevant training or education may be considered as experience.
• Ability to interact and work well as a part of a team oriented environment.
• Ability to comprehend and apply a large variety of operating procedures.
• Ability to organize for maximum time utilization, productivity and smooth patient flow.
• Ability to work effectively in high stress situations. Ability to work in fast-paced environment with frequent interruptions.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Exhibit flexibility through availability to work hours and days, potentially outside of normal "shifts" or routines, as needed, based on departmental or system demands.
• Some college coursework preferred.