Patient Access Representative | Patient Access | PRN | Variable

UF Health; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

UF Health in Jacksonville is seeking a Front Desk/Reception role to greet patients and assist them in person and over the phone. The position involves confirming insurance coverages, processing payments, and maintaining accurate patient records.

You will check patients in/out, answer inquiries, document insurance information, and communicate with medical staff to ensure smooth, efficient service at every patient encounter.

Qualifications

• High School Diploma or equivalent required.
• Working knowledge of medical and insurance terminology.
• Strong communication and customer service skills.
• Input extensive data.

Responsibilities

• Greet and check patients in and out for appointments.
• Answer phone lines to address patient inquiries.
• Document insurance, personal information, and payment methods.
• Keep patient files updated and accurate.
• Coordinate with medical staff and inform about important details.
• Handle payments and billing-related tasks.
• Manage paperwork and ensure signatures are obtained.
• Perform other clerical duties as needed.

Skills

Customer service

Communication

Data entry

Education

High School Diploma or equivalent

Tools

EMR software

Job description

Overview

As a 'first impression' to our customers, greet amd assist patients and provide excellent service in person and on the phone. Manages patient inquiries and confirming insurance coverages and payment processing from patients, communication clearly to patients and medical staff. Maintaining accurate patient records, inputing data accurately.

Responsibilities

Checking patients in and out when they arrive/leave appointments

• Answering phone lines to address patient inquiries
• Documenting insurance information, personal information, payment methods and other important patient informations
• Keeping patient files updated
• Communicating important information and details to other medical care staff
• Contacting insurance companies regarding coverage, pre-approvals, billing and other issues
• Processing payments from patients
• Managing various types of paperwork, ensuring appropriate signatures are acquired
• Performing other clerical duties

Qualifications

Education:

• High School Diploma or equivalent required.

Working knowledge of medical and insurance terminology

• Customer service expereince preferred
• Strong communication and customer service skills
• Input extensive data