Patient Access Representative

HealthPartners; New Richmond (WI); Hybrid; USD 32,000 - 42,000; Full time

Job summary

HealthPartners is seeking staff to manage clinic scheduling, registration and check-in on the patient access team. Responsibilities include pre-registering, verifying demographics and insurance, collecting payments, and guiding patients to the correct locations.

Applicants should have experience in a hospital or medical clinic setting, strong communication skills, and the ability to work with diverse patient populations. Training will be provided to new hires.

Qualifications

• High School graduate or equivalent is required.
• Two-year degree or equivalent experience preferred.

Responsibilities

• Schedule patients, confirm arrival/appointment times and instructions.
• Register and check in patients, provide forms and direct to correct location.
• Collect co-pays/deductibles/balances accurately.
• Assist patients with follow-up appointments at checkout.

Skills

Verbal communication

Written communication

Medical terminology

Customer service

Cultural competence

Training completion

Education

High School diploma or equivalent

Two-year degree

Job description

Position Summary:

Team members are assigned to a primary check-in/Registration area on campus within the patient access team They may perform admissions, check-in, registration, and scheduling functions, as well as address inquiries via telephone, email or fax.

Essential Duties:

Clinic Scheduling, Registration and Check In

• Accurately and appropriately schedules patients.
  • Confirm arrival time, appointment time, and any other applicable instructions.
  • Educate patient of any preparation and/or instructions needed prior to procedure.
  • Pre-register patients by verifying demographics and insurance coverage. Create the Hospital Account Record (HAR).
  • Look for existing orders and link them to appointment.
  • Monitor and schedule the Referral Work que's as assigned.
• Accurately and appropriately register and check in patients for their appointments.
  • Check in patients for their appointments, complete all needed information and direct them to the appropriate location.
  • Provide appropriate forms as designated by clinical staff and/or standard practice.
  • Receive and enter appropriately all patient forms dropped off for completion. Determine if the patient needs to be seen to complete the form, and/or have patient complete their portion of the forms. Route forms according to standard practice.
  • Collects and posts patient co-pays/deductibles/balances consistently and accurately.
  • Assists patients with any follow up appointments at check out

Work Schedule:

Monday - Friday, clinichours

Required Qualifications:

Education, Experience or Equivalent Combination:

• High School graduate or equivalent experience.

Preferred Qualifications:

Education, Experience or Equivalent Combination:

• 2-year degree in related studies; and/or equivalent experience.
• Minimum one year experience in a hospital or medical clinic setting or equivalent.
• Experience in a customer service setting.
• Experience with Microsoft products, Word, Excel, Outlook, etc.

Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills.
• Knowledge of medical terminology
• Excellent customer service skills.
• Ability to interact positively with people from various cultures and backgrounds.
• Must successfully complete all training programs during introductory period.
• Excellent verbal and written communication skills.