Patient Access & Registration Specialist — Second Shift

Kettering Health; Dayton (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Kettering Health is seeking a Patient Access professional in Dayton for a full-time, second-shift role. You will register patients, confirm discount eligibility, and discuss payment options while maintaining exceptional customer service.

Ideal candidates have strong communication, teamwork skills, and experience with patient processing software and Microsoft Office. High school diploma and at least one year in medical office or customer service are preferred.

Qualifications

• Excellent written and oral communication skills.
• Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge.
• Demonstrated competency in teamwork and ability to communicate with all levels.
• Ability to learn site specific patient processing software.
• Computer literate and proficient with Microsoft Office Suite.
• Ability to function in high-paced, stressful environments while remaining professional.
• Flexible schedule to fit staffing needs.

Responsibilities

• Registering patients while delivering strong guest relations and customer service.
• Reviewing outpatient visits to ensure patients are screened for discounts.
• Discussing payer sources and payment arrangements and options.
• Assist patients with Financial Assistance Forms, HCAP and Medicaid applications.
• Review an account for quality and update all aspects of a patient account.
• Follow compliance and register forms, consents, literature and documents.

Skills

Communication skills

Pre-screening protocol

Teamwork

Patient processing software

Microsoft Office

Stress tolerance

Flexible schedule

Customer service

Education

High school diploma

Medical office / customer service experience

Tools

Microsoft Office Suite

Job description

Kettering Health is seeking a Patient Access professional in Dayton for a full-time, second-shift role. You will register patients, confirm discount eligibility, and discuss payment options while maintaining exceptional customer service.

Ideal candidates have strong communication, teamwork skills, and experience with patient processing software and Microsoft Office. High school diploma and at least one year in medical office or customer service are preferred.