Patient Access Representative - Outpatient Therapy

PeaceHealth; Springfield (OR); On-site; USD 32,000 - 43,000; Part time

Job summary

PeaceHealth is seeking a Patient Access Representative for Outpatient Therapy in a part-time, 0.8 FTE, day shift in Oregon. The position handles patient registrations, insurance verification, and scheduling coordination, ensuring accuracy and timeliness in a fast-paced clinic environment.

Ideal candidates bring a year of medical office or related customer service experience and proficient use of Word, Excel, and Outlook.

Qualifications

• High School Diploma preferred or equivalent.
• Minimum 1 year medical office or related customer service experience.
• Experience with Microsoft Office applications (Word, Excel, Outlook) preferred.

Responsibilities

• Pre-registers/registers patients with accurate patient demographic and financial data.
• Collects patient balances, co-payments, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met; obtain prior authorization/referrals as appropriate.
• Responds to customer inquiries.
• Manages daily appointment schedules and reminders; may transport patients as needed.

Skills

Customer service

Medical terminology

Office software

Communication

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Description

PeaceHealth is seeking a Patient Access Representative - Outpatient Therapy for a Part Time, 0.80 FTE, Day position.

The salary range for this job opening at PeaceHealth is $23.16 – $31.26.

Description

PeaceHealth is seeking a Patient Access Representative - Outpatient Therapy for a Part Time, 0.80 FTE, Day position.

The salary range for this job opening at PeaceHealth is $23.16 – $31.26.

The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

Job Summary

Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

Details of the Position

• Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart.
• Collects patient balances, co-payment, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Responds to customer’s inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules which may include reminder calls and calling all referrals.
• May transport patients utilizing escort or wheeled transport equipment.
• Performs other duties as assigned.

What You Bring

• High School Diploma Preferred: or equivalent
• Minimum of 1 year Required: Medical office or related customer service experience
• Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook

Skills

• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred)
• Knowledge of insurance process and regulations. (Preferred)
• Must be able to manage conflict effectively and professionally. (Required)
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)
• Good customer service skills and good interpersonal skills. (Required)

Department / Location Specific Notes

Oregon West Network - SHMC Outpatient Therapies:

• Chart management which includes: chart creation with all necessary forms; chart note copying for specific insurers; and discharging charts.

Working Conditions

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Predominantly operates in an office environment.
• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

For additional information or questions, please email Jen Worthington at or call 360-448-0542.

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package.

Some of the many benefits included in this package are:

• full medical/dental/vision coverage
• 403b retirement plan employer base and matching contributions
• paid time off
• employer-paid life and disability insurance with additional buyup coverage options
• tuition and continuing education reimbursement
• wellness benefits, and expanded EAP and mental health program

See how PeaceHealth is committed to

EEO Affinitive Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.