Patient Access Representative - Family Practice

PeaceHealth; Sedro-Woolley (WA); On-site; USD 56,000 - 58,000; Part time

Job summary

PeaceHealth is seeking a Patient Access Representative for Family Practice (Per Diem/Relief, Variable). The role involves pre-registering patients, verifying insurance, collecting payments, and coordinating scheduling with care teams.

Ideal candidates have at least 1 year in medical office or customer service, with preferred experience in Microsoft Office. The position is based in a clinical office setting and supports patient flow and accurate data entry.

Qualifications

• High School Diploma preferred, or equivalent.
• Minimum of 1 year required in medical office or related customer service experience.
• Preferred: Experience with Microsoft Office applications, including Word, Excel, and Outlook.

Responsibilities

• Pre-registers and registers patients with accurate demographic and financial data; may use varying methods depending on location, including mobile cart.
• Collects patient balances, co‑payment, co‑insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, including obtaining prior authorization and/or referrals as appropriate before patient arrival.
• Responds to customer inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules, which may include reminder calls and calling all referrals.
• May transport patients using escort or wheeled transport equipment.
• Performs other duties as assigned.

Skills

Customer service

Time management

Conflict resolution

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Patient Access Representative – Family Practice (Per Diem/Relief, Variable)

PeaceHealth is seeking a Patient Access Representative. The salary range is $23.16 – $31.26. The hiring rate depends on factors such as education, training, experience, collective bargaining agreement, seniority, and other considerations.

Job Summary

Assists in coordinating activities between scheduling, insurance verification, and pre‑certification. Acts as a clinical liaison with physician practices interacting with pre‑visit services.

Details of the Position

• Pre-registers and registers patients with accurate demographic and financial data; may use varying methods depending on location, including mobile cart.
• Collects patient balances, co‑payment, co‑insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, including obtaining prior authorization and/or referrals as appropriate before patient arrival.
• Responds to customer inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules, which may include reminder calls and calling all referrals.
• May transport patients using escort or wheeled transport equipment.
• Performs other duties as assigned.

What You Bring

• High School Diploma preferred, or equivalent.
• Minimum of 1 year required in medical office or related customer service experience.
• Preferred: Experience with Microsoft Office applications, including Word, Excel, and Outlook.

Skills

• Demonstrated knowledge of medical terminology and CPT/ICD‑10 coding (preferred).
• Knowledge of insurance process and regulations (preferred).
• Must be capable of managing conflict effectively and professionally (required).
• Excellent time‑management skills, with emphasis on meeting time‑sensitive deadlines (required).
• Good customer service and interpersonal skills (required).

Department / Location Specific Notes

• Strong background in customer service may be considered in lieu of medical office or related experience.

Working Conditions

• Consistently operates computer and other office equipment.
• Occasionally exerts up to 10 pounds of force, or frequently or constantly exerts negligible force, to lift, carry, push, pull, or otherwise move objects.
• Sedentary work.
• Predominantly operates in an office environment.
• Ability to communicate and exchange accurate information.
• Requires close visual acuity to perform activities such as preparing and analyzing data, transcribing, and reading at a computer terminal.

PeaceHealth is committed to the overall wellbeing of our caregivers. Benefits for positions less than 0.5 FTE include a 403(b) retirement plan with caregiver contributions, wellness benefits, a discount program, and an expanded EAP and mental health program.

For additional information or questions, please email Jen Worthington or call 360‑448‑0542.

EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.