Patient Access Representative - Family Practice

PeaceHealth; Springfield (OR); On-site; USD 31,905 - 43,063; Part time

Job summary

PeaceHealth in Springfield, Oregon is seeking a Patient Access Representative – Family Practice for a per diem/relief, variable schedule. The role offers an hourly pay range of $23.16–$31.26, with the hiring rate dependent on education, training and experience.

The position involves coordinating scheduling with insurance verification and pre-certification, interacting with physician practices and pre‑visit services, and providing excellent customer service in a clinical setting.

Qualifications

• High School Diploma Preferred or equivalent.
• Minimum of 1 year Required: Medical office or related customer service experience.
• Preferred: Experience with Microsoft Office applications (Word, Excel, Outlook).

Responsibilities

• Pre-registers/registers patients with accurate demographic and financial data.
• Collects patient balances, co‑payment, co‑insurance, or other payment types.
• Verifies coverage, ensures all insurance requirements are met, and obtains prior authorization and/or referrals as appropriate before patient arrival.
• Responds to customer inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules, including reminder calls for referrals.
• May transport patients using escort or wheeled transport equipment.
• Performs other duties as assigned.

Skills

Medical terminology

CPT/ICD-10 coding

Conflict management

Time management

Customer service

Interpersonal skills

Insurance process

Education

High School Diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Patient Access Representative – Family Practice (Per Diem/Relief, Variable)

PeaceHealth is seeking a Patient Access Representative – Family Practice for a per diem/relief, variable position. The salary range for this job is $23.16 – $31.26. The hiring rate depends on education, training, work experience, seniority, and contractual agreements.

Job Summary

Assists in coordinating activities between scheduling, insurance verification, and pre‑certification. Acts as a clinical liaison with physician practices interacting with pre‑visit services.

Details of the Position

• Pre‑registers/registers patients with accurate demographic and financial data. May use varying methods, including a mobile cart.
• Collects patient balances, co‑payment, co‑insurance, or other payment types.
• Verifies coverage, ensures all insurance requirements are met, and obtains prior authorization and/or referrals as appropriate before patient arrival.
• Responds to customer inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules, including reminder calls for referrals.
• May transport patients using escort or wheeled transport equipment.
• Performs other duties as assigned.

What You Bring

• High School Diploma Preferred or equivalent.
• Minimum of 1 year Required: Medical office or related customer service experience.
• Preferred: Experience with Microsoft Office applications (Word, Excel, Outlook).

Skills

• Demonstrated knowledge of Medical Terminology and CPT/ICD‑10 coding (Preferred).
• Knowledge of insurance process and regulations (Preferred).
• Must manage conflict effectively and professionally (Required).
• Excellent time management skills, with emphasis on meeting time‑sensitive deadlines (Required).
• Good customer service skills and interpersonal skills (Required).

Department / Location Specific Notes

Care Delivery and Outpatient Clinics: Strong background in customer service may be considered in lieu of medical office or related experience.

Working Conditions

• Consistently operates computer and other office equipment.
• Exerts up to 10 pounds of force occasionally and/or negligible force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Predominantly operates in an office environment.
• Ability to communicate and exchange accurate information.
• Requires close visual acuity for tasks such as preparing and analyzing data, transcribing, viewing a computer terminal, extensive reading.

PeaceHealth is committed to the overall wellbeing of its caregivers. Benefits for positions less than 0.5 FTE include a 403(b) retirement plan for caregiver contributions, wellness benefits, discount program, and expanded EAP and mental health program.

EEO: Affimitive Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.