Patient Access Representative - Urgent Care

PeaceHealth; Eugene (OR); On-site; USD 31,905 - 43,063; Full time

Benefits offered by this job

403b retirement plan

Wellness benefits

Discount program

Expanded EAP and mental health program

Job summary

PeaceHealth is seeking a Patient Access Representative - Urgent Care for a Per Diem/Relief, Variable position in Oregon. The hourly salary ranges from $23.16 to $31.26, with compensation determined by education, training and experience.

The role coordinates scheduling with insurance verification and pre-certification, acting as a clinical liaison with physician practices for pre-visit services, while supporting a busy urgent care workflow.

Qualifications

• High School Diploma preferred or equivalent.
• Minimum of 1 year of medical office or related customer service experience.
• Experience with Microsoft Office applications (Word, Excel, Outlook) is preferred.

Responsibilities

• Pre-registers/registers patients with accurate demographics and financial data; may register patients using various methods.
• Collects patient balances, co-payments, co-insurance, or other payment types.
• Verifies insurance coverage and secures required prior authorizations/referrals as needed before arrival.
• Responds to customer inquiries and supports departmental coverage.
• Manages daily appointment schedules and reminders; may assist with referrals.

Skills

Time management

Customer service

Conflict resolution

Medical terminology

Education

High School Diploma preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Description

PeaceHealth is seeking a Patient Access Representative - Urgent Care for a Per Diem/Relief, Variable position.

The salary range for this job opening at PeaceHealth is $23.16 – $31.26.

Description

PeaceHealth is seeking a Patient Access Representative - Urgent Care for a Per Diem/Relief, Variable position.

The salary range for this job opening at PeaceHealth is $23.16 – $31.26.

The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

Job Summary

Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

Details of the Position

• Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart.
• Collects patient balances, co-payment, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Responds to customer’s inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules which may include reminder calls and calling all referrals.
• May transport patients utilizing escort or wheeled transport equipment.
• Performs other duties as assigned.

What you bring

• High School Diploma Preferred: or equivalent
• Minimum of 1 year Required: Medical office or related customer service experience
• Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook

Skills

• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred)
• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred)
• Knowledge of insurance process and regulations. (Preferred)
• Must be able to manage conflict effectively and professionally. (Required)
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)
• Good customer service skills and good interpersonal skills. (Required)

Department / Location Specific Notes

Care Delivery and Outpatient Clinics:

• Strong background in customer service may be considered in lieu of medical office or related experience.

Working Conditions

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Predominantly operates in an office environment.
• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

For additional information or questions, please email Jen Worthington at or call 360-448-0542.

PeaceHealth is committed to the overall wellbeing of our caregivers. The benefits included in positions less than 0.5 FTE are 403b retirement plan for caregiver contributions; wellness benefits, discount program, and expanded EAP and mental health program.

EEO Aff… Employer/Vets/Disabled in accordance with applicable local, state or federal laws.