Patient Access Representative - Rehab Therapy

PeaceHealth; Bellingham (WA); On-site; USD 32,000 - 48,000; Part time

Benefits offered by this job

Medical insurance

Retirement plan (403b)

Paid time off

Life and disability insurance

Education reimbursement

Wellness program

Mental health support

Job summary

PeaceHealth seeks a Patient Access Representative - Rehab Therapy for a Part Time, 0.80 FTE, Day position in Washington. The salary range is $23.29 – $34.92 per hour, with the hire rate dependent on education, experience, and bargaining agreement terms.

This role is represented by a collective bargaining agreement and may have multiple openings. The person coordinates scheduling, insurance verification, and pre-certification, acting as a clinical liaison with physician practices for pre-visit

Qualifications

• High School Diploma preferred or equivalent.
• Minimum of 1 year in medical office or related customer service experience.
• Experience with Microsoft Office applications (Word, Excel, Outlook) preferred.

Responsibilities

• Pre-register/register patients with accurate demographic and financial data.
• Collect patient balances, co-payments, co-insurance, or other payments.
• Verify coverage and obtain prior authorizations/referrals as appropriate prior to arrival.
• Respond to customer inquiries and assist with departmental coverage as needed.
• Manage daily appointment schedules and reminders; assist referrals.
• May transport patients and perform other duties as assigned.

Skills

Medical terminology

CPT/ICD-10 coding

Customer service

Time management

Education

High School Diploma

Tools

Microsoft Office (Word/Excel/Outlook)

Job description

Job Description

PeaceHealth is seeking a Patient Access Representative - Rehab Therapy for a Part Time, 0.80 FTE, Day position.

The salary range for this job opening at PeaceHealth is $23.29 – $34.92.

The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

This position is represented by a collective bargaining agreement. There may be more than one opening on this posting.

Job Summary

Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

Details of the Position

• Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart.
• Collects patient balances, co-payment, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Responds to customer’s inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules which may include reminder calls and calling all referrals.
• May transport patients utilizing escort or wheeled transport equipment.
• Performs other duties as assigned.

What You Bring

• High School Diploma Preferred: or equivalent
• Minimum of 1 year Required: Medical office or related customer service experience
• Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook

Skills

• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred)
• Knowledge of insurance process and regulations. (Preferred)
• Must be able to manage conflict effectively and professionally. (Required)
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)
• Good customer service skills and good interpersonal skills. (Required)

Department / Location Specific Notes

Care Delivery and Outpatient Clinics:

• Strong background in customer service may be considered in lieu of medical office or related experience.

Working Conditions

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Predominantly operates in an office environment.
• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

For additional information or questions, please email Jen Worthington at or call 360-448-0542.

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package.

Benefits

• full medical/dental/vision coverage
• 403b retirement plan employer base and matching contributions
• paid time off
• employer-paid life and disability insurance with additional buyup coverage options
• tuition and continuing education reimbursement
• wellness benefits
• expanded EAP and mental health program

EEO: affirmative action Employer/Vets/Disabled in accordance with applicable local, state, or federal laws.