PATIENT ACCESS REPRESENTATIVE

Appalachian Regional Healthcare (ARH); Beckley (WV); On-site; USD 19,000 - 28,000; Full time

Job summary

Appalachian Regional Healthcare (ARH) in Beckley, WV, is seeking a Patient Access Representative to greet patients, register them, and schedule appointments, ensuring smooth flow and accurate posting of accounts.

The role requires basic Word and Excel skills, a 30 wpm typing speed, knowledge of medical terminology and CPT/ICD-10 coding, and the ability to explain insurance benefits and payment options. On-the-job training provided.

Qualifications

• High School Diploma or GED equivalent (preferably with commercial courses, e.g., filing, office methods, business English).
• Must type 30 words per minute accurately, operate various office machines, and possess general knowledge of clerical and business procedures.
• Must possess basic computer skills in Word and Excel.
• Knowledgeable of medical terminology, CPT coding and ICD-10 coding.
• Must be well organized and function well under stressful conditions.
• Three (3) to six (6) months on-the-job training is required to attain proficiency of performance of assigned duties and responsibilities.

Responsibilities

• Greets patients courteously, determines their needs, and offers assistance.
• Registers patient by performing necessary procedures such as preparation of records, reports, notices, service charge slips, and payor information.
• Interviews patients, relatives, or others responsible to determine payment arrangements and refers unusual cases to immediate supervisor.
• May assist self-pay patients in making suitable arrangements for balances due beyond initial deposits or third-party payments.
• Answers inquiries to patient accounts and advises patient on insurance benefits.
• Receives all payments and deposits, issues receipts for all monies received and, otherwise, makes proper accounting for all funds received.
• Posts charges daily to proper patient accounts.
• Posts payments to accounts daily.
• Contacts insurance carriers/agencies to obtain precertification of ancillary, admission and surgical procedures.
• May transport patients in wheelchairs.
• Operates various office equipment to include copiers, fax machines and other equipment as assigned.
• Operates communication systems, placing and answering telephone calls, paging or contacting staff and maintaining appropriate records.
• May serve as general receptionist for Clinic supplying non-technical information regarding the Clinic or refer questions to proper person.
• Mazes and maintains appointment schedules for Clinic Physicians.
• May secure required signatures on reports and records relative to release of information according to policies of the Clinic.
• May assist physicians and nursing personnel as required.
• Contacts patients, physicians, or others for information necessary to properly complete insurance or other type billings.
• Maintains sufficient files according to established procedures for efficient operation of the Clinic including patient charts.
• Compiles periodic and statistical reports and other data as directed.
• Maintains work area in a clean and safe manner.

Job description

Overview

The Patient Access Representative is responsible for providing efficient and courteous service to patients for registration and scheduling within established policies and procedures; is responsible for promptly greeting patients and visitors and assisting in directing the flow; is responsible for posting accounts daily.

Responsibilities

• Greets patients courteously, determines their needs, and offers assistance.
• Registers patient by performing necessary procedures such as preparation of records, reports, notices, service charge slips, and payor information.
• Interviews patients, relatives, or others responsible to determine payment arrangements and refers unusual cases to immediate supervisor.
• May assist self-pay patients in making suitable arrangements for balances due beyond initial deposits or third-party payments.
• Answers inquiries to patient accounts and advises patient on insurance benefits.
• Receives all payments and deposits, issues receipts for all monies received and, otherwise, makes proper accounting for all funds received.
• Posts charges daily to proper patient accounts.
• Posts payments to accounts daily.
• Contacts insurance carriers/agencies to obtain precertification of ancillary, admission and surgical procedures.
• May transport patients in wheelchairs.
• Operates various office equipment to include copiers, fax machines and other equipment as assigned.
• Operates communication systems, placing and answering telephone calls, paging or contacting staff and maintaining appropriate records.
• May serve as general receptionist for Clinic supplying non-technical information regarding the Clinic or refer questions to proper person.
• Makes and maintains appointment schedules for Clinic Physicians.
• May secure required signatures on reports and records relative to release of information according to policies of the Clinic.
• May assist physicians and nursing personnel as required.
• Contacts patients, physicians, or others for information necessary to properly complete insurance or other type billings.
• Maintains sufficient files according to established procedures for efficient operation of the Clinic including patient charts.
• Compiles periodic and statistical reports and other data as directed.
• Maintains work area in a clean and safe manner.

Qualifications

• High School Diploma or GED equivalent (preferably with commercial courses, e.g., filing, office methods, business English).
• Must possess basic computer skills in Word and Excel.
• Knowledgeable of medical terminology, CPT coding and ICD-10 coding.
• Must type 30 words per minute accurately, operate various office machines, and possess general knowledge of clerical and business procedures.
• Must be well organized and function well under stressful conditions.
• Three (3) to six (6) months on-the-job training is required to attain proficiency of performance of assigned duties and responsibilities.