Patient Access Representative, Lead

MedCura Health; Stone Mountain (GA); On-site; USD 22,000 - 30,000; Full time

Job summary

MedCura Health is seeking a Patient Access Representative Lead to supervise front-desk operations and coordinate patient registration and scheduling across departments. The role involves greeting patients, maintaining records, handling cashier tasks, and ensuring accurate appointment management for both phone and in-person bookings.

The ideal candidate has 2–3 years of front-office medical experience, strong communication and organizational skills, and a background in medical assisting is

Qualifications

• Minimum high school diploma or equivalent.
• 2–3 years of front-office medical experience preferred.
• Experience with scheduling and registration processes.
• Ability to verify insurance and demographics.

Responsibilities

• Oversee appointment scheduling for new and established patients across all departments.
• Monitor clinician and patient schedule changes and update the system promptly.
• Collect and verify required registration information from patients or legally authorized individuals, including demographics and insurance details.
• Assign correct medical record numbers and select accurate patient profiles to avoid duplicate records.
• Respond to routine registration questions and provide clear explanations of applicable procedures.
• Identify insurance coverage gaps by conducting eligibility checks to reduce claim denials.
• Determine co-pays and deductibles through appropriate insurance verification processes.
• Collect required payments at the time of service to support timely revenue cycle operations.

Skills

Front-office experience

Communication skills

Organizational skills

Customer service orientation

Phone etiquette

Education

High school diploma or equivalent

Job description

The Patient Access Representative Lead oversees front‑desk operations and serves as the primary point of contact for individuals entering the clinic. This role ensures consistent workflows by greeting and directing patients, maintaining records, and handling cashier‑related tasks. The lead is responsible for coordinating appointment scheduling across departments, preparing daily schedules for clinicians, and ensuring that all appointments, whether made by phone or in person, are accurately managed. This position also requires the ability to adjust schedules when changes occur and to notify patients accordingly.

Benefits

• Competitive salary
• Annual incentives
• Retention bonus
• Medical, dental, and vision coverage
• Retirement plan with employer match
• Paid time off
• Paid holidays
• Company‑issued uniforms
• Professional development opportunities
• Continuing education opportunities
• Eligibility for loan‑repayment programs

Additional Benefits As Offered

• Competitive salary
• Annual incentives
• Retention bonus
• Medical, dental, and vision coverage
• Retirement plan with employer match
• Paid time off
• Paid holidays
• Company‑issued uniforms
• Professional development opportunities
• Continuing education opportunities
• Eligibility for loan‑repayment programs

Schedule

Full-time

Shift

Day

Salary

$16.00 - $22.00 / hour

• High school diploma or equivalent
• 2-3 years of front‑office medical experience is preferred
• At least 12 months in a service‑oriented role
• Medical Assistant background is beneficial
• Strong communication and organizational abilities
• Professional phone interaction skills
• Oversee appointment scheduling for new and established patients across all departments.
• Monitor clinician and patient schedule changes and update the system promptly to reflect adjustments.
• Collect and verify required registration information from patients or legally authorized individuals, including demographics and insurance details.
• Ensure accuracy of submitted documentation by requesting appropriate identification, insurance cards, and related materials to support patient safety and prevent errors.
• Assign correct medical record numbers and select accurate patient profiles to avoid duplicate records.
• Respond to routine registration questions and provide clear explanations of applicable procedures.
• Identify insurance coverage gaps by conducting eligibility checks to reduce claim denials.
• Determine co‑pays and deductibles through appropriate insurance verification processes.
• Collect required payments at the time of service to support timely revenue cycle operations.