Patient Access Representative (Labor Pool)

Riverside Health; Smithfield (VA); On-site; USD 22,000 - 29,000; Part time

Job summary

Riverside Smithfield Hospital in Smithfield, VA is seeking a Part-time Patient Access Representative (Labor Pool) to register patients and support the Revenue Cycle. You will verify demographics, ensure complete data capture, and maintain PHI confidentiality while delivering excellent customer service.

Responsibilities include handling registration inquiries, ensuring proper EMTALA compliance during ED/OB registrations, and updating records in the hospital software system with accuracy and

Qualifications

• High School Diploma or GED required.
• 1 year Billing/Customer Service/Patient Registration preferred.
• CHAA certification preferred within 1 year.

Responsibilities

• Obtain or validate patient information and register patients in the software system with a high level of service.
• Review daily reports and account work queues to ensure registration data integrity.
• Maintain patient safety and confidentiality of PHI; adhere to EMTALA rules when registering patients through ED and Obstetrics.
• Handle patient inquiries related to registration and collect payment information for Time of Service collections.

Skills

Customer service

Communication

Attention to detail

Data entry

Education

High School Diploma or GED

CHAA Certification (preferred within 1 year)

Tools

Patient registration software

Job description

Patient Access Representative (Labor Pool)# Careers## Patient Access Representative (Labor Pool)Apply: Riverside Smithfield Hospital - Smithfield, VA: Part time: Posted Today: 2026-039101Smithfield, Virginia**Hiring Range**$16.20 - $21.08/HourlyActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs. **Hours:** Labor Pool (as needed) **Overview** Responsible for registration of all patient types within their department. Works daily reports and account work queues to ensure the integrity of registration data. The Patient Access representative is responsible for the delivery of critical components of the Revenue Cycle; understanding regulatory compliance, maintaining patient safety through correct patient identification practices, and providing excellent customer service. **What you will do*** Obtains or validates patient information and registers patients into the software system, while providing a high level of customer service.* Ensures all necessary demographic and financial data are obtained and documented into the system.* Maintains patient safety through the correct patient identification practices. Maintains strict confidentiality in all matters relating to patient PHI.* Works daily reports and account work queues to ensure the integrity of the registration data.* Handles patient inquires related to registration.* Calculates payment information, accepts funds and credit accounts accordingly for Time of Service collections.* Ensures EMTALA rules and regulations are strictly adhered to when registering patients through the ED and Obstetrics.* Completes forms and collects documents as needed based on the registration type.**Qualifications** **Education*** High School Diploma or GED, (Required)**Experience*** 1 year Billing/Customer Service/Patient Registration (Preferred)**Licenses and Certifications*** Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) within 1 Year (Preferred)To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.