Patient Access Representative (Admitting Department - Labor Pool)

Riverside Health; Newport News (VA); On-site; USD 22,000 - 29,000; Part time

Job summary

Riverside Regional Medical Center in Newport News, Virginia is seeking a Patient Access Representative in the Admitting Department – Labor Pool. You will register patients, verify demographics, and deliver excellent customer service while maintaining patient safety and PHI confidentiality.

Responsibilities include processing payments, assisting with Time of Service collections, complying with EMTALA rules, handling inquiries, and managing daily reports to keep registration data accurate.

Qualifications

• High School Diploma or GED required.
• 1 year Billing/Customer Service/Patient Registration (Preferred).
• Certified Healthcare Access Associate (CHAA) within 1 Year (Preferred).

Responsibilities

• Registers patients and verifies demographic and financial data with a high level of customer service.
• Works daily reports and account work queues to ensure data integrity in registration.
• Maintains patient PHI confidentiality and patient safety through proper identification practices.
• Calculates payment information, accepts funds and Time of Service collections.
• Ensures EMTALA rules are followed when registering patients through ED and Obstetrics.
• Completes forms and collects documents as needed based on registration type.

Skills

Customer service

Billing

Data entry

Education

High School Diploma or GED

Job description

Patient Access Representative (Admitting Department - Labor Pool)# Careers## Patient Access Representative (Admitting Department - Labor Pool)Apply: Riverside Regional Medical Center - Newport News, Virginia: Part time: Posted Today: 2026-038976Newport News, Virginia**Hiring Range**$16.20 - $21.08/HourlyActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs. **Hours:** Labor Pool (as needed)**Overview** Responsible for registration of all patient types within their department. Works daily reports and account work queues to ensure the integrity of registration data. The Patient Access representative is responsible for the delivery of critical components of the Revenue Cycle; understanding regulatory compliance, maintaining patient safety through correct patient identification practices, and providing excellent customer service. **What you will do*** Obtains or validates patient information and registers patients into the software system, while providing a high level of customer service.* Ensures all necessary demographic and financial data are obtained and documented into the system.* Maintains patient safety through the correct patient identification practices. Maintains strict confidentiality in all matters relating to patient PHI.* Works daily reports and account work queues to ensure the integrity of the registration data.* Handles patient inquires related to registration.* Calculates payment information, accepts funds and credit accounts accordingly for Time of Service collections.* Ensures EMTALA rules and regulations are strictly adhered to when registering patients through the ED and Obstetrics.* Completes forms and collects documents as needed based on the registration type.**Qualifications** **Education*** High School Diploma or GED, (Required)**Experience*** 1 year Billing/Customer Service/Patient Registration (Preferred)**Licenses and Certifications*** Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) within 1 Year (Preferred)To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.