Patient Access Representative (Labor Pool)

Riverside Hospital; Smithfield (VA); On-site; USD 22,000 - 29,000; Full time

Job summary

Riverside Health System in Smithfield, Virginia, is seeking a Patient Access Representative to register patients and manage demographics and billing data with accuracy and confidentiality. This role emphasizes customer service and compliance in the Revenue Cycle.

Responsibilities include daily reporting, data integrity checks, handling inquiries, and processing payments at time of service, with EMTALA adherence in ED/Obstetrics settings.

Qualifications

• High School Diploma or GED required.
• 1 year Billing/Customer Service/Patient Registration experience preferred.
• Certified Healthcare Access Associate (CHAA) certification preferred.

Responsibilities

• Obtains or validates patient information and registers patients into the software system, providing a high level of customer service.
• Ensures all necessary demographic and financial data are obtained and documented into the system.
• Maintains patient safety through correct patient identification practices and confidentiality of PHI.
• Works daily reports and account work queues to ensure data integrity.
• Handles patient inquiries related to registration.
• Calculates payment information, accepts funds and credit accounts for Time of Service collections.
• Ensures EMTALA rules when registering patients through ED and Obstetrics.
• Completes forms and collects documents as needed based on registration type.

Skills

Customer service

Data entry

Education

High School Diploma or GED

Job description

Smithfield, Virginia

Hiring Range

$16.20 - $21.08/Hourly

Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Hours: Labor Pool (as needed)

Overview

Responsible for registration of all patient types within their department. Works daily reports and account work queues to ensure the integrity of registration data. The Patient Access representative is responsible for the delivery of critical components of the Revenue Cycle; understanding regulatory compliance, maintaining patient safety through correct patient identification practices, and providing excellent customer service.

What you will do

• Obtains or validates patient information and registers patients into the software system, while providing a high level of customer service.
• Ensures all necessary demographic and financial data are obtained and documented into the system.
• Maintains patient safety through the correct patient identification practices. Maintains strict confidentiality in all matters relating to patient PHI.
• Works daily reports and account work queues to ensure the integrity of the registration data.
• Handles patient inquires related to registration.
• Calculates payment information, accepts funds and credit accounts accordingly for Time of Service collections.
• Ensures EMTALA rules and regulations are strictly adhered to when registering patients through the ED and Obstetrics.
• Completes forms and collects documents as needed based on the registration type.

Qualifications

Education

• High School Diploma or GED, (Required)

Experience

• 1 year Billing/Customer Service/Patient Registration (Preferred)

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) within 1 Year (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers .