Patient Access Representative (Admitting Department)

Riverside Health System; Newport News (VA); On-site; USD 22,000 - 29,000; Full time

Job summary

Riverside Health System in Newport News, VA is seeking a Patient Access Representative to register all patient types, validate demographics, and deliver excellent customer service to support the Revenue Cycle.

You will work with daily reports and queues to ensure data integrity, maintain patient safety and PHI confidentiality, and handle registration-related inquiries and billing questions. The role requires EMTALA compliance awareness and accurate data entry.

Qualifications

• High School Diploma or GED (Required).
• 1 year Billing/Customer Service/Patient Registration (Preferred).
• CHAA certification (Preferred).

Responsibilities

• Obtains or validates patient information and registers patients into the software system, while providing a high level of customer service.
• Ensures all necessary demographic and financial data are obtained and documented into the system.
• Maintains patient safety through the correct patient identification practices. Maintains strict confidentiality in all matters relating to patient PHI.
• Works daily reports and account work queues to ensure the integrity of the registration data.
• Handles patient inquiries related to registration.
• Calculates payment information, accepts funds and credit accounts accordingly for Time of Service collections.
• Ensures EMTALA rules and regulations are strictly adhered to when registering patients through the ED and Obstetrics.
• Completes forms and collects documents as needed based on the registration type.

Skills

Customer service

Patient registration

Attention to detail

Education

High School Diploma or GED

CHAA (Certified Healthcare Access Associate) within 1 year

Job description

Hiring Range

$16.20 - $21.08/HourlyActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

Responsible for registration of all patient types within their department. Works daily reports and account work queues to ensure the integrity of registration data. The Patient Access representative is responsible for the delivery of critical components of the Revenue Cycle; understanding regulatory compliance, maintaining patient safety through correct patient identification practices, and providing excellent customer service.

What you will do

• Obtains or validates patient information and registers patients into the software system, while providing a high level of customer service.
• Ensures all necessary demographic and financial data are obtained and documented into the system.
• Maintains patient safety through the correct patient identification practices. Maintains strict confidentiality in all matters relating to patient PHI.
• Works daily reports and account work queues to ensure the integrity of the registration data.
• Handles patient inquires related to registration.
• Calculates payment information, accepts funds and credit accounts accordingly for Time of Service collections.
• Ensures EMTALA rules and regulations are strictly adhered to when registering patients through the ED and Obstetrics.
• Completes forms and collects documents as needed based on the registration type.

Qualifications

Education

• High School Diploma or GED, (Required)

Experience

• 1 year Billing/Customer Service/Patient Registration (Preferred)

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) within 1 Year (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.