Patient Access Representative

Riverside Hospital; Smithfield (VA); On-site; USD 22,000 - 29,000; Full time

Job summary

Riverside Hospital is seeking a Patient Access Representative in Smithfield, Virginia. The role focuses on registering patients, validating demographics and financial data, and ensuring accurate data entry while maintaining patient safety and confidentiality.

The position requires a High School Diploma or GED and ideally 1 year of Billing/Customer Service/Patient Registration experience, with CHAA certification preferred within 1 year.

Qualifications

• High School Diploma or GED is required.
• 1 year Billing/Customer Service/Patient Registration is preferred.
• CHAA certification preferred within 1 year.

Responsibilities

• Obtains or validates patient information and registers patients into the software system, while providing a high level of customer service.
• Ensures all necessary demographic and financial data are obtained and documented into the system.
• Maintains patient safety through the correct patient identification practices. Maintains strict confidentiality in all matters relating to patient PHI.
• Works daily reports and account work queues to ensure the integrity of the registration data.
• Handles patient inquiries related to registration.
• Calculates payment information, accepts funds and credit accounts accordingly for Time of Service collections.
• Ensures EMTALA rules and regulations are strictly adhered to when registering patients through the ED and Obstetrics.
• Completes forms and collects documents as needed based on the registration type.

Skills

Customer service

Data entry

Registration data accuracy

Education

High School Diploma or GED

Tools

Registration software system

Job description

Smithfield, Virginia

Hiring Range

$16.20 - $21.08/Hourly

Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

Responsible for registration of all patient types within their department. Works daily reports and account work queues to ensure the integrity of registration data. The Patient Access representative is responsible for the delivery of critical components of the Revenue Cycle; understanding regulatory compliance, maintaining patient safety through correct patient identification practices, and providing excellent customer service.

What you will do

• Obtains or validates patient information and registers patients into the software system, while providing a high level of customer service.
• Ensures all necessary demographic and financial data are obtained and documented into the system.
• Maintains patient safety through the correct patient identification practices. Maintains strict confidentiality in all matters relating to patient PHI.
• Works daily reports and account work queues to ensure the integrity of the registration data.
• Handles patient inquires related to registration.
• Calculates payment information, accepts funds and credit accounts accordingly for Time of Service collections.
• Ensures EMTALA rules and regulations are strictly adhered to when registering patients through the ED and Obstetrics.
• Completes forms and collects documents as needed based on the registration type.

Qualifications

Education

High School Diploma or GED, (Required)

Experience

1 year Billing/Customer Service/Patient Registration (Preferred)

Licenses and Certifications

Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) within 1 Year (Preferred)