Patient Access Representative - Internal Medicine

McLaren Health Care; Lansing (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

McLaren Health Care is seeking a Patient Access Representative I to perform registration, financial clearance, insurance verification and cashier duties as assigned by Revenue Cycle Management. You will handle tasks within established quality and productivity standards, contributing to smooth patient flow and accurate financial processing.

The role emphasizes timely responses, professionalism with customers, and strong teamwork across McLaren Health Care departments.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of Patient Access, Medical Billing or Customer Service experience.
• Proven skills in Microsoft Office, specifically Excel and Word, Windows-based applications, and 10 key calculators.

Responsibilities

• Completes all assigned tasks and responsibilities of Patient Access Representative I accurately and in a timely manner.
• Responds promptly, professionally and courteously to all customers’ needs.
• Cooperates and communicates effectively with all McLaren Health Care team members.

Skills

Patient Access

Customer Service

Education

High School Diploma or GED

Associate Degree in Health Care/Finance

Tools

Excel

Word

Windows-based applications

10 key calculators

Job description

Under general direction, the Patient Access Representative I is responsible for completing tasks associated with specific assignments. Specific job responsibilities will be in registration, financial clearance, insurance verification, cashier, etc. as assigned by Revenue Cycle Management. Patient Access Representative I is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities.

Responsibilities

• Completes all assigned tasks and responsibilities of Patient Access Representative I accurately and in a timely manner
• Responds promptly, professionally and courteously to all customers’ needs
• Cooperates and communicates effectively with all McLaren Health Care team members

Keywords: Receptionist, secretary, office, clerical, front desk

Required

• High School Diploma or GED
• Minimum 6-month of Patient Access, Medical Billing or Customer Service work experience
• Proven skills in Microsoft Office, specifically Excel and Word, Window based applications, and 10 key calculators

Preferred

• Associate Degree in Health Care, Finance or related area. Equivalent combination of education and relevant experience may be accepted
• Certification in medical billing, coding, or equivalent job specific certification
• Working knowledge of CPT, HCPCS, and ICD-10
• One-year experience in Revenue Cycle

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans.

Additional Information

• Schedule: Full-time
• Requisition ID: 26010754
• Daily Work Times: 8a-5p
• Hours Per Pay Period: 80
• On Call: No
• Weekends: No