Patient Access Representative - Internal Medicine

mclarenhlth; Lansing (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

McLaren Health Care is seeking a Patient Access Representative I in Lansing, MI to handle registration, financial clearance, insurance verification, and cashiering duties under Revenue Cycle Management. The role requires accuracy, timely task completion, and courteous customer service.

Responsibilities include resolving customer needs promptly, collaborating with the health care team, and maintaining professional communication. Prior patient access or billing experience is preferred.

Qualifications

• Minimum 6 months of Patient Access, Medical Billing or Customer Service experience.
• Proficiency in Microsoft Office, especially Excel and Word.
• Knowledge of CPT, HCPCS, and ICD-10 preferred.

Responsibilities

• Completes all assigned tasks accurately and in a timely manner.
• Responds promptly, professionally and courteously to all customers’ needs.
• Cooperates and communicates effectively with all McLaren Health Care team members.

Skills

Customer service

Professional communication

Multitasking

Team collaboration

Education

High School Diploma or GED

Associate Degree in Health Care or Finance

Tools

Microsoft Excel

Microsoft Word

10-key calculator

Windows applications

Job description

Under general direction, the Patient Access Representative I is responsible for completing tasks associated with specific assignments. Specific job responsibilities will be in registration, financial clearance, insurance verification, cashier, etc. as assigned by Revenue Cycle Management.Patient Access Representative I is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities.

Responsibilities:

• Completes all assigned tasks and responsibilities of Patient Access Representative I accurately and in a timely manner
• Responds promptly, professionally and courteously to all customers’ needs
• Cooperates and communicates effectively with all McLaren Health Care team members

Keywords: Receptionist, secretary, office, clerical, front desk

Required:

• High School Diploma or GED
• Minimum 6-month of Patient Access, Medical Billing or Customer Service work experience
• Proven skills in Microsoft Office, specifically Excel and Word, Window based applications, and 10 key calculators

Preferred:

• Associate Degree in Health Care, Finance or related area. Equivalent combination of education and relevant experience may be accepted
• Certification in medical billing, coding, or equivalent job specific certification
• Working knowledge of CPT, HCPCS, and ICD-10

• One-year experience in Revenue Cycle

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans.