Patient Access Representative - Inpatient

Montage Health; United States; On-site; USD 41,000 - 55,000; Full time

Job summary

Montage Health in the United States seeks a Patient Access Representative I to support check-in, registration, transfer and discharge processes, greet patients and visitors, and answer incoming calls.

You will interview patients, doctor offices, and insurers, obtain signatures on financial agreements, explain financial responsibility, collect payments, and enter complete data into the system. Cross-training as charge person or Financial Counselor may occur.

Qualifications

• Clerical experience including typing, filing, answering phones.
• The ability to maintain a positive professional demeanor in a demanding environment.
• Basic computer skills.
• Preferred: knowledge of medical terminology, understanding of insurance requirements, two years in health care, and basic coding knowledge.

Responsibilities

• Check-in, registration, transfer and discharge functions.
• Greet patients and visitors and answer calls.
• Interview and gather information from patients, doctors, insurance companies, and government agencies.
• Explain financial responsibility and collect payments.
• Enter complete and accurate data using computer systems.
• Cross-train as charge person or Financial Counselor/Benefit Specialist.

Skills

Clerical experience

Typing

Filing

Answering phones

Basic computer skills

Communication

Customer service

Education

High school diploma, GED, or equivalent work experience

Job description

Job Description

Welcome to Montage Health’s application process! Job Description:

Under the leadership of the Patient Access Supervisor, the Patient Access Representative I is responsible for performing check-in (including updating schedule for radiology same day appointments), registration, transfer and discharge functions. S/he is responsible for greeting all patients and visitors and answering incoming phone calls. S/he is required to interview and gather information from the patient, doctor's office, insurance company and government agencies. The representative must obtain necessary signatures on financial agreements, consents and admissions agreements, generate appropriate paperwork and place hospital identification bands on patients according to procedure The representative is responsible to explain financial responsibility to patients/guarantors and collect payments according to procedure .S/he is responsible for entering complete and accurate data utilizing computer technology. Patient Access Representative I may be cross-trained and scheduled as a charge person, Pre Service Representative or Financial Counselor/Benefit Specialist. This position serves patients, physician's offices, and other customers requiring excellent communication and customer service skills.

Experience: Required: Clerical experience (typing, filing, answering phones, office equipment). The ability to maintain a positive professional demeanor in a demanding environment. Basic computer skills. Preferred: Knowledge of and experience with medical terminology, basic understanding of insurance requirements, two years experience in health care environment, and basic understanding of diagnosis/procedure coding preferred.

Education: High school diploma, G.E.D., or equivalent work experience in related field. Equal Opportunity Employer #LI-DNI Assigned Work Hours: 1.0 FTE, day shift Position Type: Regular Pay Range (based on years of applicable experience): $29.85 to $39.95 The hours employees work determine when a shift differential is paid. Hourly Evening Shift Differential: $2.03 Hourly Night Shift Differential: $3.04 Montage Health, a nonprofit company, is a collection — a montage — of entities designed to keep people healthy and connected. Preventive, restorative, palliative, and coordinated care. Many parts operating with a single, shared vision.