Patient Access Representative (FT Mon-Friday Days)

Medical Clinic of Houston, L.L.P; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Medical Clinic of Houston, L.L.P. is seeking a Patient Access Representative to greet patients, verify insurance, collect payments and enter demographics accurately.

You will check in and out patients, balance cash, and coordinate with the Business Office to resolve outstanding balances. The ideal candidate has a high school diploma and at least one year of medical office experience, with strong attention to detail, customer service skills, and basic math abilities.

Qualifications

• HS diploma or equivalent required.
• One year of medical office/registration/collections experience.
• Ability to read and comprehend instructions.
• Ability to perform basic arithmetic operations.
• Ability to follow written and oral instructions.
• Ability to handle problems with multiple variables in standard situations.
• Professional maturity, responsibility, dependability, flexibility and organization.

Responsibilities

• Greet patients in a friendly, courteous and professional manner.
• Demonstrate knowledge of customer service principles and expectations.
• Check for prior balances/payment history and collect co-pays/deductibles/co-insurance.
• Collaborate with Business Office to collect old balances and with physician staff when benefits are not accepted.
• Perform insurance verification.
• Calculate patient payments according to benefits.
• Post payments to patient accounts accurately and timely.
• Balance cash draw daily.

Skills

Customer service

Insurance verification

Data entry

Cash handling

Education

High School diploma or equivalent

Job description

Monday - Friday, Day Shift

Job Summary

The Patient Access Representative will be responsible for performing all functions necessary to accomplish the checking in/checking out of patients including insurance verification, entering demographics correctly and collecting at time of service.

Essential Responsibilities:

• Greet all patients as they arrive in a friendly, courteous, and professional manner.
• Demonstrate and maintain a working knowledge of customer service principles and departmental expectations regarding customer service.
• Check for previous balances/payment history, collect co-payments, deductibles, or co-insurance.
• Work with Business Office collectors to assist with collecting old balances and work with physician office staff when patient benefits are not accepted at out facility.
• Perform insurance verification
• Calculate patient payments according to benefits.
• Perform other duties as assigned.
• Post payments to patient accounts accurately and in a timely manner.
• Balance out cash draw daily.

Education and Experience:

• High School diploma or equivalent.
• One year of experience in medical office, registration or collections.
• Ability to read and comprehend instructions.
• Ability to add, subtract, multiply, and divide.
• Ability to apply common sense understanding to carry out instructions furnished in written and oral form.
• Ability to deal with problems involving several variables in standardized situations.
• Professional Maturity, Responsible, Dependable, Flexibility, Intelligence, Energetic and Organized.

Computer Skills:

• Intermediate computer skills

Physical Requirements:

• Continuous sitting.
• Frequent use of computer (repetitive fine hand manipulation).
• Occasional bending and twisting of neck and back, standing and/or walking, lifting/carrying of items up to 25 lbs.