Patient Access Rep - Day Shift

IHA; Langhorne (Bucks County); On-site; USD 36,000 - 48,000; Full time

Job summary

St. Mary Medical Center in Langhorne, PA, is seeking a Patient Access Representative to handle outpatient, ER and inpatient registrations, front-end cash collections, and insurance verification.

The role emphasizes accurate financial screening and guiding patients through the hospital intake process. This full-time, day-shift position includes a Saturday rotation every six weeks and focuses on delivering excellent patient service while supporting efficient revenue cycle operations across

Qualifications

• Associate degree preferred.
• Minimum one year of insurance verification and medical office/hospital customer service experience.
• Outpatient registration experience required.
• HFMA CRCR or NAHAM CHAA within one year of hire.

Responsibilities

• Perform outpatient, ER and inpatient registration with front-end cash collection.
• Verify insurance benefits and need for pre-certification or referrals.
• Secure patient signatures and collect financial responsibility when required.
• Provide professional, high-quality customer service and resolve issues promptly.
• Coordinate with hospital departments to improve patient flow.

Skills

Customer service

Communication

Teamwork

Attention to detail

Problem solving

Education

Associate degree (Preferred)

Tools

Insurance verification systems

Registration software

Job description

Description

Employment Type: Full time

Shift: Day Shift

Patient Access Representative

Employment Type

Full-Time

Shift

Days, 9am-5:30pm with a every 6th week, Saturday rotation.

Location

St. Mary Medical Center

Summary

The patient access representative performs all outpatient, emergency room and inpatient registration functions, including up- front cash collections and insurance verification. Ensures that patients meet financial requirements, provides general information to hospital users, patients and families. Communicates effectively to service delivery areas to maximize patient flow and customer service and provides excellent patient focused customer service.

• Verifies insurance benefits and checks for the necessity of pre-certification, authorization and referral.
• Performs medical necessity checks where needed.
• Secures patient signatures for required hospital forms and collection of patient’s financial responsibility when required.
• Is responsible for providing professional, quality customer service, timely resolution to customer problems, and coordination of services to all customers.
• Functions to communicate revenue cycle related issues to patients, physicians, physician office staff and other hospital colleagues.
• Rotates into various areas of Patient Access and may work a variety of shifts including the ER.

Minimum Qualifications

• Associate degree (Preferred)
• Minimum one (1) year experience in insurance verification and medical office/hospital customer service
• Must have Outpatient Registration experience
• HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

We Offer a Competitive Salary And Comprehensive Benefits Including

• Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity and others) available from the first day of employment.
• Retirement Savings Program
• Paid Time Off
• Tuition Reimbursement
• Free Parking
• And more!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.