Patient Access Representative - Inpatient

Montage Health; Monterey (CA); On-site; USD 41,000 - 55,000; Full time

Job summary

Montage Health seeks a Patient Access Representative I to greet patients, register and assist with transfers and discharges. You will interview patients, collect information from insurers and offices, obtain signatures, explain financial responsibilities and handle payments at point of service.

Based in Monterey, CA, the role requires strong clerical skills, telephone etiquette and basic computer proficiency, with potential cross-training as a charge nurse or financial counselor depending on

Qualifications

• Clerical experience including typing, filing and answering phones.
• Basic computer skills are required.

Responsibilities

• Check-in and registration for patients.
• Handle transfers and discharges.
• Greet patients and visitors and answer calls.
• Interview and collect information from patients, offices, insurers and government agencies.
• Obtain signatures on financial forms and admissions documents.
• Explain financial responsibility and collect payments.
• Enter data accurately into systems; may perform other duties as needed.

Skills

Clerical experience

Typing

Phone handling

Data entry

Education

High school diploma

Job description

Welcome to Montage Health’s application process!Job Description:Under the leadership of the Patient Access Supervisor, the Patient Access Representative I is responsible for performing check-in (including updating schedule for radiology same day appointments), registration, transfer and discharge functions. S/he is responsible for greeting all patients and visitors and answering incoming phone calls. S/he is required to interview and gather information from the patient, doctor's office, insurance company and government agencies. The representative must obtain necessary signatures on financial agreements, consents and admissions agreements, generate appropriate paperwork and place hospital identification bands on patients according to procedure The representative is responsible to explain financial responsibility to patients/guarantors and collect payments according to procedure .S/he is responsible for entering complete and accurate data utilizing computer technology. Patient Access Representative I may be cross-trained and scheduled as a charge person, Pre Service Representative or Financial Counselor/Benefit Specialist. This position serves patients, physician's offices, and other customers requiring excellent communication and customer service skills.Experience:Required: Clerical experience (typing, filing, answering phones, office equipment). The ability to maintain a positive professional demeanor in a demanding environment. Basic computer skills.Preferred: Knowledge of and experience with medical terminology, basic understanding of insurance requirements, two years experience in health care environment, and basic understanding of diagnosis/procedure coding preferred.Education:High school diploma, G.E.D., or equivalent work experience in related field.Equal Opportunity Employer#LI-DNIAssigned Work Hours:1.0 FTE, day shiftPosition Type:RegularPay Range (based on years of applicable experience):$29.85to$39.95The hours employees work determine when a shift differential is paid.Hourly Evening Shift Differential: $2.03Hourly Night Shift Differential: $3.04