Patient Access Representative - Administration

ECU Health; Nags Head (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

ECU Health's Outer Banks Hospital in North Carolina seeks a Patient Registration professional to handle patient onboarding, interpret benefits, and counsel on coverage and billing questions. The position requires excellent communication, attention to detail, organization, and multitasking in a busy healthcare setting.

It is a full-time role with typically 7:30 AM to 5:00 PM hours, though schedule may vary as needed.

Qualifications

• High School diploma or GED is required.
• 1–2 years of Registration and/or Billing experience in healthcare preferred.
• 2 years of Customer Service experience required.

Responsibilities

• Register patients and collect demographics.
• Interpret insurance benefits and explain coverage.
• Counsel patients on third-party payer requirements.
• Maintain medical terminology knowledge.
• Handle patient and customer relations.
• Perform additional duties as assigned.

Skills

Communication

Detail orientation

Multitasking

Organization

Education

High School diploma or GED

Associate degree preferred

Bachelor's degree preferred

Tools

Computer skills

Job description

Position Summary

Performs patient registration. Provides insurance benefits interpretation and counseling. Maintains medical terminology skills and knowledge of third party payer regulations. Performs patient and customer relations. Completes other duties as assigned.

Minimum Requirements

• High School or equivalent (GED) or higher is required.
• Associate Degree: preferred
• Bachelors Degree: preferred
• 2 years Customer Service is required
• 1 to 2 years of Registration and/or Billing experience within a healthcare setting is preferred.
• Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required.
• Basic computer skills

Other Information

• Full time position
• Typically 7:30 AM to 5:00 PM, but hours may vary as needed
• ECU Health

About The Outer Banks Hospital

The Outer Banks Hospital is a full-service critical access hospital offering a wide range of inpatient and outpatient services. The 21-bed facility is designed to meet the needs of the coastal community, whose year-round population of approximately 35,000 swells to about 350,000 in the summer season. Its campus includes four ORs, a medical/surgical unit, a labor & delivery suite with a dedicated caesarian section OR, a full rehabilitation therapy center, cancer treatment and radiation therapy center, and a 24-hour emergency department.

OBH is fully accredited, provides high quality care in a compassionate environment to all patients, regardless of their ability to pay, and has been nationally recognized for outstanding patient care.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.