Patient Access Representative II - Sleep Center

ECU Health; Greenville (NC); On-site; USD 22,000 - 33,000; Full time

Job summary

ECU Health in North Carolina seeks a Patient Access Representative to manage scheduling, registration and insurance verification for both outpatient and inpatient services. You will collect demographics, secure necessary authorizations and serve as the primary liaison for patients receiving professional and hospital services at ECU Health.

The role requires excellent communication, attention to detail, organization, and multitasking, with preferred experience in EPIC and Microsoft Office

Qualifications

• High School or GED required
• Associate or Bachelor's degree preferred
• 1–2 years of Registration and/or Billing experience in healthcare required
• 3–5 years of customer service experience required
• Excellent communication, detail orientation, organization, and multitasking skills required
• Insurance verification experience required

Responsibilities

• Schedule, register and verify insurance for outpatient and inpatient services by collecting proper demographic information and securing authorizations for procedures.
• Act as the primary liaison for patients receiving professional and hospital services at ECU Health.
• Contribute to accurate and timely patient access processes to ensure smooth care delivery.

Skills

Communication

Customer service

Detail oriented

Organized

Multitasking

Insurance verification

Education

High School or GED

Associate Degree

Bachelor’s Degree

Tools

EPIC

Outlook

Word

Excel

Job description

Position Summary

Responsible for creating the first impression of the organization's services to patients and families and other external customers. Essential duties may include scheduling, registration and insurance verification for both outpatient and inpatient services by collecting proper demographic information and securing authorizations for procedures. Acts as the primary liaison for patients receiving professional and hospital services at ECU Health.

Minimum Requirements

• High School or Equivalent (GED) or higher is required.
• Associate Degree: preferred
• Bachelors Degree: preferred
• 1 to 2 years of Registration and/or Billing experience within a healthcare setting is required
• 3 to 5 years - customer service experience is required

Required

• Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required
• Insurance Verification experience

Preferred

• Experience with EPIC and medical office workflows
• Experience with Microsoft Office/PC-based applications (Outlook, Word and Excel)

Pay Range

$16.31 - $23.78

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.