Patient Access Representative II, PRN, Pediatric Outpatient Rehab Services

Baptist Health (Jacksonville); Alaska; On-site; USD 36,000 - 48,000; Full time

Job summary

Baptist Southbank in Jacksonville, Florida is seeking a PRN Days Patient Access Representative II to join the Pediatric Outpatient Rehab Services Department. This role supports Wolfson Children's Hospital outpatient clinics in South Mandarin, Clay Fleming Island, and Nocatee Ponte Vedra areas, with day shifts, Monday through Friday, no weekends.

You will register patients, navigate multiple systems, and ensure a first-positive impression for patient experience while upholding HIPAA and

Qualifications

• High school diploma or higher is required.
• Insurance experience is preferred.
• Customer service experience is expected.

Responsibilities

• Registering patients accurately and efficiently.
• Cross-train to work in multiple patient access areas.
• Maintain service excellence for face-to-face and telephonic encounters.
• Contribute to PAS goals as defined annually.
• Understand EMTALA, AHCA, and JCAHO requirements.
• Maintain professional relationships with clinical and non-clinical teams.
• Explain and complete patient consent documentation.
• Protect patient privacy per HIPAA guidelines.

Skills

Customer service

Cross-system navigation

Education

High school diploma

Job description

Baptist Southbank is currently hiring for a PRN Days Patient Access Representative II to join our Pediatric Outpatient Rehab Services Department in the Jacksonville, FL area. Coverage support is expected to include multiple Wolfson Children's Hospital outpatient clinics, including South (Mandarin area, Duval County), Clay (Fleming Island area, Clay County), and Nocatee (Ponte Vedra area, St. Johns County)

Shift Details: PRN, providing supplemental coverage (as needed) for team members utilizing time off and leave. Hours would be Day shift and scheduled Monday through Friday (no weekends).

The Patient Access Representative II will support outpatient clinic teams for Wolfson Children's Hospital. This position is in a patient-facing clinic environment. In this position they will be taking full ownership of the tasks related to this position and provides successful outcomes that will enhance the reputation of Baptist Health and ensures a first positive impression from a patient experience perspective.

As a Patient Access Representative II, you will be responsible for:

• Registering patients accurately and efficiently
• Utilizing multiple systems and interfaces Cross-Trained in order to work in multiple patient access areas
• Maintaining service excellence to patients and visitors for face-to-face and telephonic encounters
• Contributing to PAS Goals as defined annually
• Possessing a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
• Maintaining a professional relationship with all clinical and non-clinical team members
• Articulating compliance documentation and ensure completion of required patient consent forms
• Maintaining patient privacy in accordance with HIPAA guidelines

Education & Credential Requirements:

High school diploma (or higher) Required

High School

• Insurance Experience
• Customer Service Experience

Clay - Office Building
1747 Baptist Clay Dr
Fleming Island, Florida, 32003

Chosen as the area's "Most Preferred" healthcare provider every year since 1990 according to theannual National Research Corporation study of Jacksonville area residents, Baptist Health rankshighest in the categories of Best Doctors, Best Nurses, Best Quality and Best Reputation.