Patient Access Representative II, Adult Outpatient Rehab, PRN Float

Baptist Health System, Inc.; Jacksonville (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Baptist Health System, Inc. in Jacksonville, FL seeks a PRN Patient Access Representative II to support Adult Outpatient Rehab Services clinics. Responsibilities include patient registration, insurance updates, and co-payment collection, with flexible coverage across Beaches, Seven Pines, and Point Meadows.

The role emphasizes patient privacy, HIPAA compliance, and excellent customer service while supporting clinic operations and team goals.

Qualifications

• High school diploma or equivalent is required.
• Experience in patient access or front desk roles is preferred.
• Strong communication and customer-service skills are essential.
• Ability to work in multiple patient access areas as needed.

Responsibilities

• Accurately register all patients and update demographic and insurance information.
• Cross-train to work in multiple patient access areas.
• Maintain service excellence for patients and visitors in person and by phone.
• Collect co-payments, self-pay deposits, and other payments.
• Provide face-to-face customer service aligned with department goals and core values.
• Explain and obtain required patient consent forms and ensure compliance documentation.
• Receive and disseminate clinical information as indicated.
• Maintain patient privacy per HIPAA guidelines.
• Maintain professional relationships with clinical and non-clinical staff.
• Demonstrate strong knowledge of State and Federal regulations including EMTALA, AHCA, and JCAHO.
• Apply analytical and critical thinking to daily tasks and communication.

Skills

Patient registration

Customer service

HIPAA

Communication skills

Cross-training

Education

High school diploma or equivalent

Job description

About Baptist Health
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville’s only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children’s Hospital.

*Up to $500 Sign-On Bonus

Baptist Health is currently hiring for a PRN Patient Access Representative II to join our Adult Outpatient Rehab Services clinic teams in the Jacksonville, FL area. This Patient Access Rep II will be responsible for registration for patients, collecting co-payments, admitting patients, and updating insurance and demographics.

Shift Details: This is a float PRN position to provide coverage support to four Baptist outpatient clinic locations: Beaches, Seven Pines, and Point Meadows. Hours vary from 7:30am-6pm, Mon-Fri. PRN positions are scheduled to work as needed and do not have a schedule of guaranteed hours every week. The hiring team does not expect consistent shift coverage. This PRN position is designed to provide scheduling flexibility for candidates while ensuring clinic coverage support for team members utilizing paid time off.

The ideal candidate would:

• Enjoy scheduling flexibility,

• Work a few days per month,

• Cover planned team member time off (e.g., vacation),

• Be available to short-notice coverage for team members who are sick and unable to come to work, and

• Be willing to commute to the following outpatient rehab services clinics: Beaches, Seven Pines, and Point Meadows.

As a Patient Access Rep II, you will be responsible for:

• Accurately register all patients and update demographic and insurance information for maintenance of accurate information.

• Cross-Trained in order to work in multiple patient access areas

• Maintains service excellence to patients and visitors for face-to-face and telephonic encounters

• Contributes to PAS Goals as defined annually

• Collect co-payments, self-pay deposits, and any other form of account payments from patients.

• Provides face to face customer service while communicating in a manner consistent with the goals and objectives of the PAS department, while Mission and core values are incorporated and practiced.

• Able to articulate compliance documentation and ensure completion of required patient consent forms

• Receives and disseminates clinical information as indicated.

• Maintains patient privacy in accordance with HIPAA guidelines Certification

• Maintains a professional relationship with all clinical and non-clinical team members

• Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO

• This position requires analytical and critical thinking, excellent customer service and communication skills.

Education & Credential Requirements:

• High school diploma (or higher) Required

Primary Location:

Metro Square