Patient Access Representative I - Per Diem, Variable (Norwalk)

Los Angeles Community Hospitals; Norwalk (CA); On-site; USD 28,000 - 40,000; Full time

Job summary

Los Angeles Community Hospitals is seeking a Patient Access Rep I in Norwalk, CA. The role focuses on efficiently admitting inpatients and outpatients, collecting accurate patient information and informing patients about hospital policies and procedures.

Ideal candidates have a high school diploma or GED and at least one year in a customer service role, with strong English communication, time management, and computer literacy.

Qualifications

• High School Diploma or GED
• One year of previous experience in a customer service role
• Basic Understanding of Medical Terminology
• Excellent written and verbal communication skills in English
• Strong time management skills
• Ability to multitask and maintain a work pace appropriate to workload
• Excellent customer service skills
• Computer literacy and proficiency
• Must demonstrate customer service skills appropriate to the job
• Hospital Fire and Life Safety Card within 30 days of hire date (Hollywood and Van Nuys only)

Responsibilities

• Registers all patients according to department procedures. Completes all necessary admission forms accurately and thoroughly.
• Prepares the patients financial folder and distributes copies to appropriate departments.
• Operates PBX and answers all incoming calls and transfers to the appropriate department or patient room.
• Ensures physicians are authorized to admit patients.
• Provides a safe environment for patients, visitors and others. Maintains confidentiality of patients, families, employees, and visitors.

Skills

Customer service

Communication skills

Time management

Multitasking

Computer literacy

English proficiency

Bilingual (English/Spanish)

Education

High School Diploma or GED

Tools

PBX operator experience

Job description

Position Summary

The Patient Access Rep I arranges for the efficient and orderly admission of all inpatients and outpatients. Ensures that accurate patient information is collected and that patients are aware of hospital policy and procedures.

Required Qualifications

• High School Diploma or GED
• One year of previous experience in a customer service role
• Basic Understanding of Medical Terminology
• Excellent written and verbal communication skills in English
• Strong time management skills
• Ability to multitask and maintain a work pace appropriate to workload
• Excellent customer service skills
• Computer literacy and proficiency
• Must demonstrate customer service skills appropriate to the job
• Hospital Fire and Life Safety Card within 30 days of hire date (Hollywood and Van Nuys only)

Preferred Qualifications

• Previous Healthcare Experience
• One year of admitting office and/or PBX operator experience
• Bilingual skills to communicate effectively with patients and families

Physical Requirements

These are requirements normally expected to perform regular job duties. Reasonable accommodations may be made in compliance with the Americans with Disabilities Act of 1990, and applicable, state and local law, to enable individuals with disabilities to perform the essential functions. Incumbent must be able to successfully perform all of the essential functions of the job with or without reasonable accommodation.

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Reaching with Hands and Arms - Frequently
• Climb or Balance - Occasionally
• Stooping, Kneeling, Crouching, or Crawling - Occasionally T
• alking - Constantly
• Hearing - Constantly
• Seeing - Constantly
• Performing repetitive motions with arms or hands - Frequently
• Lifting, carrying, pushing or pulling up to 10 lbs - Occasionally
• Lifting, carrying, pushing or pulling up to 25 lbs - Occasionally
• Lifting, carrying, pushing or pulling up to 50 lbs - None
• Lifting, carrying, pushing, or pulling greater than 50 lbs - None
• Driving - None

Essential Job Functions / Major Areas of Responsibility

The essential functions below are not intended to be an exhaustive list of all duties that may be assigned to this position, nor does it restrict the duties which may be assigned to this position if such duties reasonably relate to the position.

• Registers all patients according to department procedures. Completes all necessary admission (including consent) forms accurately and thoroughly. Prior to entering patient information into Optimum verifies the medical record status using Master Patient Index function. Ensures that the patient’s name, chief complaint and other information are entered accurately. Prepares the patients financial folder and distributes copies to appropriate departments.
• Ensures that each account is billable, and if necessary, pre-certification requirements are met. Contacts physician’s offices to obtain required pre-admission information as needed. Ensures that patients have required authorization for scheduled procedures. Explains hospital polices regarding payment of service, collects payments and issues receipts. Requests identification cards, and insurance cards during the admission process, obtains copies of all cards (front and back). Verifies insurance coverage and eligibility. Ensures that each patient receives an identification bracelet upon admission.
• Operates PBX and answers all incoming calls and transfers to the appropriate department or patient room in a professional. Performs paging via overhead and other hospital systems when required, including announcing and reporting hospital emergency codes.
• Ensures physicians are authorized to admit patients. Appropriately refers all physicians on delinquency list to hospital administrator or designee.
• Provides a safe environment for patients, visitors and others. Maintains confidentiality of patients, families, employees, and visitors.

Pay Rate: Min - $25.00 l Max - $25.00