Patient Access Representative II, ED Part-Time, Baptist Silverleaf

Baptist-Health; Saint Augustine (FL); On-site; USD 19,000 - 25,000; Part time

Job summary

Baptist Health in Jacksonville, FL is seeking a part-time Patient Access Representative II for weekend shifts (Saturday/Sunday 6:45 pm - 7:15 am). You will register patients, navigate multiple systems, and support patient flow across access areas.

Qualifications include 1-2 years of customer service and healthcare experience, with preference for insurance knowledge and HIPAA/compliance awareness. Professional, patient-focused service is essential.

Qualifications

• 1-2 years Customer Service Experience Required.
• 1-2 years Healthcare experience Preferred.
• 1-2 years Insurance experience Preferred.

Responsibilities

• Registers patients accurately and efficiently.
• Uses multiple systems and interfaces.
• Cross-trained to work in multiple patient access areas.
• Maintains HIPAA privacy and compliance in patient documentation.
• Delivers professional service to patients and visitors both in person and by phone.

Skills

Customer Service

Healthcare Experience

Insurance Experience

Education

High School Diploma

Job description

About Baptist HealthRecognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.Job DescriptionBaptist Silverleaf is hiring a Patient Access Representative II to join our Patient access team in Jacksonville, FL. This is a Part-Time opportunity, Saturday/Sunday 6:45 pm - 7:15 am.Patient Access Representative II, Job Responsibilities:Registers patients accurately and efficientlyUtilization of multiple systems and interfacesCross-Trained in order to work in multiple patient access areasMaintains service excellence to patients and visitors for face-to-face and telephonic encountersContributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHOMaintains a professional relationship with all clinical and non-clinical team membersAble to articulate compliance documentation and ensure completion of required patient consent formsMaintains patient privacy in accordance with HIPAA guidelinesExperience Requirements:1-2 years Customer Service Experience Required1-2 years Healthcare experience Preferred1-2 years Insurance experience PreferredEducation & Credential Requirements:High School Diploma RequiredPrimary Location:Silverleaf - MOB Building B 8595 St Johns Parkway