Patient Access Representative II

NorthShore University HealthSystem; Arlington Heights (IL); On-site; USD 27,400 - 39,729; Part time

Benefits offered by this job

Premium pay for eligible employees

Career development opportunities

Medical, Dental, Pet, Vision insurance options

Tuition Reimbursement

Free Parking

Wellness Savings Plan

Health Savings Account options

Retirement plans with company match

Paid Time Off and Holidays

Community Involvement Opportunities

Job summary

A leading healthcare organization is seeking a Patient Access Representative II to perform registration and admission functions, ensuring thorough information sharing and compliance with regulations. This part-time role offers flexible hours and opportunities for career development within a supportive team environment.

Qualifications

• Minimum 2 years of customer service experience required.
• Minimum 1 year in a healthcare patient access department or hospital required.
• Familiarity with regulatory compliance, payer requirements, HIPAA, and revenue cycle procedures required.

Responsibilities

• Perform registration and admission functions across multiple access services.
• Verify insurance requirements and collect non-covered fees.
• Record all patient information electronically in compliance with regulations.

Skills

Interpersonal skills

Communication skills

Customer service

Multi-tasking

Education

High school diploma

College degree

Tools

Epic Registration/Scheduling

Windows environment

Job description

Hourly Pay Range:

$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Patient Access Representative II

Position Highlights:

• Position: Patient Access Representative II
• Location: Arlington Heights, IL
• Part-Time (20 hours)
• Hours: 11:30am-8pm
• Week One: Monday, Saturday
• Week Two: Sunday, Monday, Friday
• Travel: N/A

What you will do:

• Perform registration and admission functions across multiple access services areas to maximize reimbursement and ensure timely, thorough information sharing. Verify insurance requirements, obtain benefits, and collect non-covered fees. Register outpatients across multiple clinical and diagnostic locations including Busse Center, Emergency Department, Immediate Care Centers, Laboratory, and Cancer Services.
• Interact with patients and representatives to collect demographic, insurance, financial, and clinical data. Offer interpreter services when needed. Obtain and scan consent forms, insurance cards, and other documents. Interpret physician orders for completeness and compliance. Explain registration and privacy processes, establish financial responsibility, and complete Medicare-related questionnaires and notices as appropriate.
• Ensure financial protocols are met, refer patients to Financial Counselors, verify authorizations, and minimize payer denials. Maintain current knowledge of insurance requirements and support physicians and staff with utilization, authorization, and referral activities. Communicate unresolved financial issues impacting scheduling.
• Utilize CPT and ICD codes, online payer resources, and estimators to determine financial responsibility. Meet cash collection goals and maintain registration accuracy. Resolve work queues timely and log cash receipts accurately.
• Coordinate scheduling for patients requiring multiple tests, explain patient prep instructions, and assist with wayfinding. Collaborate with physician offices for appointment check-ins and scheduling at offsite locations.
• Record all patient information electronically in compliance with EMTALA, HIPAA, payer, and other regulations. Prepare registration forms, documents, labels, and reports. Notify clinical departments of patient arrivals.
• Support new hires through basic precepting and act as a resource for performance improvement and system use. May serve as a patient receptionist/greeter, assist with patient flow, and support clinical departments as needed.
• Adhere to customer service standards using AIDET principles. Investigate and resolve patient inquiries or complaints, ensuring excellent service. Comply with hospital standards, policies, and procedures, reporting concerns to management.

What you will need:

• High school diploma required; college degree preferred.
• Computer skills in a Windows environment required. Ability to navigate multiple systems accurately and follow security protocols. Strong interpersonal and communication skills. Ability to work independently, multi-task, and operate office equipment. Experience in transacting payments and maintaining a cash drawer.
• Minimum 2 years of customer service experience required. Minimum 1 year in a healthcare patient access department or hospital required. Familiarity with regulatory compliance, payer requirements, HIPAA, and revenue cycle procedures required. Epic Registration/Scheduling experience preferred.
• Completion of NCH Patient Access Specialist I competencies required.

Benefits:

• Premium pay for eligible employees
• Career development opportunities
• Medical, Dental, Pet, Vision insurance options
• Tuition Reimbursement
• Free Parking
• Wellness Savings Plan
• Health Savings Account options
• Retirement plans with company match
• Paid Time Off and Holidays
• Community Involvement Opportunities

Endeavor Health is committed to providing access to quality, community-connected care across northeast Illinois, with over 25,000 team members and more than 6,000 physicians across numerous locations. For more information, visit www.endeavorhealth.org.

We support our employees' career goals and professional growth. Learn more about our mission to help everyone in our communities be their best at our website.

Endeavor Health is an equal opportunity employer, committed to reasonable accommodations for individuals with disabilities. Please visit our career page for more information.

We value diversity, equity, and inclusion, believing our strength lies in our differences and our ability to connect and serve our community with compassion and respect.

EOE: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.