Patient Access Representative II

Baptist Health (Jacksonville); Jacksonville (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Baptist Health (Jacksonville) seeks a Patient Access Clerk to register patients accurately and efficiently, using multiple systems and interfaces across care areas.

The role emphasizes compliance with EMTALA, AHCA, JCAHO and HIPAA, maintains patient privacy, and delivers professional, service‑oriented care to patients and visitors in person and by phone.

Strong teamwork with clinical and non‑clinical staff is essential to support PAS goals and smooth patient flow.

Qualifications

• Insurance Experience
• Healthcare Experience
• Customer Service Experience

Job description

Job Summary

Registers patients accurately and efficiently Utilization of multiple systems and interfaces Cross-Trained in order to work in multiple patient access areas Maintains service excellence to patients and visitors for face-to-face and telephonic encounters Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.) Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO Maintains a professional relationship with all clinical and non-clinical team members Able to articulate compliance documentation and ensure completion of required patient consent forms Maintains patient privacy in accordance with HIPAA guidelines

Education Required

High School

Experience

• Insurance Experience
• Healthcare Experience
• Customer Service Experience

License and Certification

• Driver's License - DMV

Location

Baptist Beaches
1350 S 13th Ave
Jacksonville Beach, Florida, 32250

Chosen as the area's “Most Preferred” healthcare provider every year since 1990 according to theannual National Research Corporation study of Jacksonville area residents, Baptist Health rankshighest in the categories of Best Doctors, Best Nurses, Best Quality and Best Reputation.