Patient Access Specialist II - Part-Time, Cross-trained

Baptist; Florida; Hybrid; USD 25,000 - 30,000; Part time

Job summary

Baptist NORTH is hiring a Patient Access Representative II to join our Patient access team in Jacksonville, FL. This is a part-time opportunity Sunday - Tuesday 6:45am - 7:15pm.

Responsibilities include registering patients, using multiple systems, and cross-training across access areas, while maintaining service excellence and HIPAA privacy.

Qualifications

• High School Diploma required.
• 1–2 years customer service and healthcare experience.
• 1–2 years insurance experience.

Responsibilities

• Registers patients accurately and efficiently.
• Utilizes multiple systems and interfaces.
• Cross-trains to work in multiple patient access areas.
• Maintains service excellence for patient and visitor encounters.
• Contributes to PAS goals (Collections, Palm Scanning, etc.).
• Ensures compliance documentation and patient consent forms.
• Maintains patient privacy per HIPAA guidelines.

Skills

Customer service

Healthcare knowledge

Policy compliance

Education

High School Diploma

Tools

EMR systems

Job description

Baptist NORTH is hiring a Patient Access Representative II to join our Patient access team in Jacksonville, FL. This is a part-time opportunity Sunday - Tuesday 6:45am - 7:15pm.

Patient Access Representative II, Job Responsibilities:

Registers patients accurately and efficiently

Utilization of multiple systems and interfaces

Cross-Trained in order to work in multiple patient access areas

Maintains service excellence to patients and visitors for face-to-face and telephonic encounters

Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)

Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO

Maintains a professional relationship with all clinical and non-clinical team members

Able to articulate compliance documentation and ensure completion of required patient consent forms

Maintains patient privacy in accordance with HIPAA guidelines

Experience Requirements:

1-2 years Customer Service Experience Required

1-2 years Healthcare experience required

1-2 years Insurance experience required

Education & Credential Requirements:

High School Diploma Required

Education Required

High School

Experience

• Insurance Experience
• Customer Service Experience

License and Certification

• Driver's License - DMV

Location

Chosen as the area's “Most Preferred” healthcare provider every year since 1990 according to theannual National Research Corporation study of Jacksonville area residents, Baptist Health rankshighest in the categories of Best Doctors, Best Nurses, Best Quality and Best Reputation.