Patient Access Representative II

Sutter Health; Brookings (OR); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Benefits

Job summary

Sutter Health's SCH-Sutter Coast Hospital seeks a Patient Access Specialist to serve as the face to face contact for patients, register and financially clear patients, and greet families with care and professionalism.

This role requires accurate data entry, knowledge of insurance terms, EMTALA basics, and the ability to work in multiple computer systems while maintaining confidentiality and delivering excellent customer service.

Qualifications

• HS Diploma or GED required; minimum 1 year of relevant experience.
• Knowledge of health insurance terms, patient access workflow and confidentiality.
• Ability to register and financially clear patients accurately in multiple systems.

Responsibilities

• Acts as the face to face contact for patients and families.
• Registers patients and financially clears them for service delivery.
• Greets patients, verifies information, and ensures accurate data entry.
• Supports high quality customer service and uses Sutter Health service offerings.
• Maintains documentation in patient registration systems and meets standards.

Skills

Patient access

Financial counseling

Insurance terms

EMTALA knowledge

Time management

Data entry

Systems literacy

Communication

Confidential data

Education

HS Diploma or GED

Tools

Registration systems

Payer websites

Document imaging

Job description

We are so glad you are interested in joining Sutter Health!

Organization

SCH-Sutter Coast Hospital

Position Overview

Serves as the face to face point of contact for patients. This job is intended for use by positions employed by a hospital. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings.

Education

HS Diploma or General Education Diploma (GED)

Typical Experience

1 year of recent relevant experience.

Skills And Knowledge

• General knowledge of patient access, financial counseling, functions in acute, and non-acute settings.
• Working knowledge and understanding of insurance and medical terminology.
• Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws knowledge.
• Time management skills and the ability to manage frequent in-person patient contacts while effective maintaining and documenting data in the patient registration systems.
• Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently.
• Possess verbal and written communication and active listening skills.
• Accuracy and attentiveness to detail.
• Decision making and problem-solving skills.
• Must be able to work concurrently on a variety of tasks/projects in diverse environment.
• Ability to meet or exceed targeted customer service, productivity and quality standards.
• Computer proficiency skills.
• Requires the ability to work with and maintain confidential information.

Job Shift

Days

Schedule

Full Time

Shift Hours

8

Days Of The Week

Variable

Weekend Requirements

Occasionally

Benefits

Yes

Unions

No

Position Status

Non-Exempt

Weekly Hours

40

Employee Status

Regular

Employees of Sutter Health and its entities may handle hazardous drugs in the course of their work, including patient care, which requires them to manage, store, prepare, receive, unpack, transport, dispose of, or administer drugs identified as hazardous or potentially hazardous by the National Institute for Occupational Safety and Health (NIOSH) and in accordance with the USP 800 guidelines.

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $25.05 to $35.06 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.