Patient Service Representative Lead- Naperville, IL

NorthShore University HealthSystem; Naperville (IL); On-site; USD 61,606,000 - 92,409,000; Full time

Benefits offered by this job

Career pathways for growth

Medical, dental, and vision options

Tuition reimbursement

Free parking

Wellness program savings

Health Savings Account options

Retirement with company match

Paid time off

Community involvement opportunities

Job summary

NorthShore University HealthSystem in Naperville seeks a Lead Patient Access Representative to supervise the patient access team, ensure accurate registrations, and coordinate scheduling and insurance verification. This role emphasizes improving the patient experience and supporting high-quality hospital services.

The position requires an Associate degree in Health Administration and 3–5 years of relevant experience, with involvement in system-based registrations and scheduling.

Qualifications

• Associates degree in health administration required.
• 3+ years in patient access/healthcare admin required (3–5 years ideal).
• Experience with patient registration and scheduling systems.

Responsibilities

• Lead and manage the patient access department, fostering excellence and teamwork.
• Mentor and guide a team of patient access professionals.
• Perform advanced patient registration tasks and handle complex scenarios.
• Ensure accurate collection and entry of patient demographics and insurance data into EHR.
• Coordinate scheduling for various services and follow-up appointments.
• Oversee insurance verification and resolve related issues.
• Guide patient communications and address questions or concerns.

Skills

Leadership

Team mentoring

Customer service

Process improvement

Education

Associates Degree Health Administration

Tools

Patient registration software

Job description

Hourly Pay Range:

$21.50 - $32.25 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Sign on bonus: N/A
• Position: Patient Access Representative Lead
• Location: EDH Main Hospital Naperville
• Full Time/Part Time: Full-time (36 hours)
• Hours: Monday-Friday: Monday- Friday: 7:30 am to 8:00 pm - 3 days
• On Call: Once every 3 weeks
• Required Travel: Yes
• Holidays: No

A Brief Overview:

The Patient Access Representative Lead is responsible for supervising and leading the patient access department, ensuring the efficient and accurate processing of patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.

What you will do:

• Lead and manage the patient access department, fostering a culture of excellence, collaboration, and continuous improvement.
• Supervise, mentor, and guide a team of patient access professionals, promoting accountability and teamwork.
• Perform and assist with advanced patient registration tasks, including handling complex patient registration scenarios.
• Ensure accuracy in the collection and entry of patient demographic and insurance information into the hospital's electronic health records system.
• Coordinate and supervise patient appointment scheduling for various healthcare services, ensuring efficient scheduling practices.
• Handle scheduling for specialized services, follow-up appointments, and complex scheduling scenarios.
• Supervise and guide insurance verification processes, including resolving complex insurance-related issues.
• Verify patient insurance coverage and eligibility, ensuring the accuracy of policy information.
• Collaborate with insurance providers and billing teams on verification matters.
• Provide guidance to the patient access team on effective patient communication, addressing patient questions and concerns.
• Assist in training and mentoring newer patient access representatives.
• Develop and implement strategies to enhance the patient experience, including minimizing wait times and ensuring a welcoming environment.

What you will need:

• Associates Degree Health Administration Required
• 3 Years Previous experience in patient access, healthcare administration, or a related field is required, with a minimum of 3-5 years of experience. And
• Experience using patient registration and scheduling systems.

Benefits:

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities