Patient Access Representative I- Warrenville, IL

NorthShore University HealthSystem; Warrenville (IL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Tuition Reimbursement

Free Parking at designated locations

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off

Job summary

NorthShore University HealthSystem is seeking a Patient Access Representative I in Warrenville, IL. This full-time role supports registration, scheduling, and insurance verification, ensuring a smooth patient experience from check-in to appointment scheduling.

The position requires an Associate's degree in Health Administration and experience with patient access or scheduling systems. A welcoming, customer-focused approach is essential to help patients navigate financial responsibilities and

Qualifications

• Associates Degree in Health Administration required.
• Previous experience in patient access, healthcare administration, or related field preferred.
• Experience using patient registration and scheduling systems.

Responsibilities

• Greet and assist patients during the registration process.
• Enter patient demographic and insurance information into EHR accurately.
• Schedule patient appointments and coordinate with clinical departments.
• Verify patient contact information and appointment details.
• Verify insurance coverage and eligibility.

Skills

Patient registration

Insurance verification

Scheduling

Communication

Customer service

Attention to detail

Education

Associates Degree Health Administration

Tools

EHR system

Scheduling software

Job description

Hourly Pay Range:

$20.29 - $29.42 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Sign on bonus: N/A
• Position: Patient Access Representative
• Location: SRO Corporate Center Warrenville 4201 Winfield Road
• Full Time/Part Time: Full-Time
• Hours: Monday-Friday: 8:00 am - 5:00 pm
• Required Travel: N/A
• Rotating Weekends

A Brief Overview:

The Patient Access Representative I is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.

What you will do:

• Greet and assist patients in a courteous and professional manner during the registration process.
• Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
• Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.
• Verify patient contact information and confirm appointment details.
• Verify patient insurance coverage and eligibility, confirming the accuracy of policy information.
• Collaborate with insurance providers and billing teams to address insurance-related issues.
• Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.
• Ensure clear and effective communication with patients to address their questions and concerns.
• Review and verify patient registration data and insurance information to ensure accuracy.
• Address discrepancies or errors in patient access records promptly and collaborate with the team to resolve issues.
• Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.
• Help patients feel comfortable and informed during the registration and scheduling process.

What you will need:

• Associates Degree Health Administration Required
• Previous experience in patient access, healthcare administration, or a related field is preferred. And
• Experience using patient registration and scheduling systems.

What you will need:Benefits:

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities