Patient Access Representative III- Warrenville, IL

NorthShore University HealthSystem; Warrenville (IL); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Careers Pathways to Promote Growth

Medical, Dental, Vision options

Tuition Reimbursement

Free Parking

Wellness Program

Health Savings Account Options

Retirement with Company Match

Paid Time Off

Community Involvement Opportunities

Job summary

NorthShore University HealthSystem in Warrenville, IL is hiring a Patient Access Representative III to manage registrations, scheduling, and insurance verification, ensuring a smooth patient experience. This role requires an Associate's Degree in Health Administration and 2+ years in patient access or healthcare administration; hours are Monday–Friday 9:00 am–5:30 pm with some weekend rotation.

The position offers a full-time schedule with competitive hourly pay between $20.29 and $29.42, plus

Qualifications

• Associate's Degree in Health Administration required.
• 2+ years of experience in patient access, healthcare administration, or related field.

Responsibilities

• Greet and assist patients during registration.
• Perform advanced patient registration tasks and handle complex scenarios.
• Enter patient demographic and insurance information into the EHR system.
• Schedule patient appointments and coordinate with departments.
• Verify patient contact information and appointment details.
• Collaborate with insurance providers and billing teams on insurance-related issues.
• Assist and mentor newer patient access representatives.
• Provide patients with information about registration, scheduling, and financial responsibilities.
• Help resolve patient concerns and escalations; support training of staff.

Education

Associate's Degree in Health Administration

Job description

Hourly Pay Range:

$20.29 - $29.42 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Sign on bonus: N/A
• Position: Patient Access Representative III
• Location: Warrenville, IL
• Full Time/Part Time: Full- Time
• Hours: Monday-Friday: 9:00 am -5:30 pm
• Floating Location: NCH 800 W Central Rd Arlington Heights
• Rotating Weekends: Sat: 7:00 am- 2:00 pm

A Brief Overview:
The Patient Access Representative III is responsible for advanced patient access services, efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.
What you will do:

• Greet and assist patients in a courteous and professional manner during the registration process.
• Perform advanced patient registration tasks, including handling complex patient registration scenarios.
• Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
• Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.
• Handle scheduling for specialized services, follow-up appointments, and more complex scheduling scenarios.
• Verify patient contact information and confirm appointment details.
• Collaborate with insurance providers and billing teams to address insurance-related issues.
• Assist with resolving complex insurance verification cases and provide guidance to other representatives.
• Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.
• Handle patient concerns and escalations, resolving issues effectively and providing.
• Assist in training and mentoring newer patient access representatives and provide guidance on complex cases.
• Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.

What you will need:

• Associates Degree Health Administration Required
• 2 Years Previous experience in patient access, healthcare administration, or a related field is required, with a minimum of 2-3 years of experience.

Benefits:

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities