Patient Access Representative I

rivhs; Williamsburg (VA); On-site; USD 22,000 - 29,000; Full time

Job summary

rivhs is seeking a Patient Access Representative in Williamsburg, VA to register patients, ensure complete and accurate demographic and financial data, and support the Revenue Cycle with compliant patient identification practices. The role emphasizes high-quality customer service, data integrity, and adherence to EMTALA requirements.

Responsibilities include registering patients, handling inquiries, processing payments, and ensuring confidentiality of patient PHI.

Qualifications

• High school diploma or GED required.
• 1 year Billing/Customer Service/Patient Registration experience preferred.
• Certified Healthcare Access Associate (CHAA) within 1 year preferred.

Responsibilities

• Obtains or validates patient information and registers patients into the software system, while providing a high level of customer service.
• Ensures all necessary demographic and financial data are obtained and documented into the system.
• Maintains patient safety through the correct patient identification practices. Maintains strict confidentiality in all matters relating to patient PHI.
• Works daily reports and account work queues to ensure the integrity of the registration data.
• Handles patient inquiries related to registration.
• Calculates payment information, accepts funds and credit accounts accordingly for Time of Service collections.
• Ensures EMTALA rules and regulations are strictly adhered to when registering patients through the ED and Obstetrics.
• Completes forms and collects documents as needed based on the registration type.

Skills

Customer service

Billing

Data entry

Education

High School Diploma or GED

Job description

Williamsburg, Virginia

Hiring Range

$16.20 - $21.08/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

Responsible for registration of all patient types within their department. Works daily reports and account work queues to ensure the integrity of registration data. The Patient Access representative is responsible for the delivery of critical components of the Revenue Cycle; understanding regulatory compliance, maintaining patient safety through correct patient identification practices, and providing excellent customer service.

What you will do

• Obtains or validates patient information and registers patients into the software system, while providing a high level of customer service.
• Ensures all necessary demographic and financial data are obtained and documented into the system.
• Maintains patient safety through the correct patient identification practices. Maintains strict confidentiality in all matters relating to patient PHI.
• Works daily reports and account work queues to ensure the integrity of the registration data.
• Handles patient inquires related to registration.
• Calculates payment information, accepts funds and credit accounts accordingly for Time of Service collections.
• Ensures EMTALA rules and regulations are strictly adhered to when registering patients through the ED and Obstetrics.
• Completes forms and collects documents as needed based on the registration type.

Qualifications

• Education: High School Diploma or GED, (Required)
• Experience: 1 year Billing/Customer Service/Patient Registration (Preferred)
• Licenses and Certifications: Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) within 1 Year (Preferred)