Patient Access Representative (Labor Pool)

Doctors Hospital of Williamsburg; Williamsburg (VA); On-site; USD 22,000 - 29,000; Part time

Job summary

Riverside Health System is seeking a Patient Access representative in Williamsburg, VA to register all patient types with accuracy and compassion. You will work through daily reports, ensure data integrity and handle registration inquiries while maintaining PHI confidentiality.

The role emphasizes EMTALA compliance, correct patient identification, and timely data entry, with hours likely in a labor pool as needed. High school diploma or GED required; CHAA preferred.

Qualifications

• High School Diploma or GED required.
• Experience in Billing/Customer Service/Patient Registration preferred.
• Certified Healthcare Access Associate (CHAA) within 1 year preferred.

Responsibilities

• Register patients into the software system and obtain/validate demographic data with high service levels.
• Handle daily reports and account work queues to ensure data integrity in registration.
• Collect payments and explain Time of Service collections; ensure EMTALA compliance during ED/OB registrations.
• Maintain patient safety and confidentiality of PHI; respond to registration inquiries.

Education

High School Diploma or GED

Job description

Williamsburg, VirginiaHiring Range$16.20 - $21.08/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.Hours: Labor Pool (as needed)OverviewResponsible for registration of all patient types within their department. Works daily reports and account work queues to ensure the integrity of registration data. The Patient Access representative is responsible for the delivery of critical components of the Revenue Cycle; understanding regulatory compliance, maintaining patient safety through correct patient identification practices, and providing excellent customer service.What you will doObtains or validates patient information and registers patients into the software system, while providing a high level of customer service.Ensures all necessary demographic and financial data are obtained and documented into the system.Maintains patient safety through the correct patient identification practices. Maintains strict confidentiality in all matters relating to patient PHI.Works daily reports and account work queues to ensure the integrity of the registration data.Handles patient inquires related to registration.Calculates payment information, accepts funds and credit accounts accordingly for Time of Service collections.Ensures EMTALA rules and regulations are strictly adhered to when registering patients through the ED and Obstetrics.Completes forms and collects documents as needed based on the registration type.QualificationsEducationHigh School Diploma or GED, (Required)Experience1 year Billing/Customer Service/Patient Registration (Preferred)Licenses and CertificationsCertified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) within 1 Year (Preferred)To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.