Patient Access Representative (Part Time, Evenings)

St. Luke's University Health Network - Nurse; Allentown (Lehigh County); On-site; USD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Gesundheitsnetzwerk sucht einen engagierten Patient Access Representative, der für die gesamte Registrierung von Patienten verantwortlich ist. In dieser Rolle werden Sie die Identität der Patienten überprüfen, die Registrierung durchführen und sicherstellen, dass alle Informationen korrekt erfasst werden. Es wird erwartet, dass Sie exzellenten Kundenservice bieten und mit verschiedenen Abteilungen zusammenarbeiten, um eine reibungslose Patientenversorgung zu gewährleisten. Wenn Sie über hervorragende zwischenmenschliche Fähigkeiten und eine Leidenschaft für die Gesundheitsversorgung verfügen, ist dies eine großartige Gelegenheit für Sie, Teil eines dynamischen Teams zu werden, das sich für die Verbesserung des Zugangs zur Gesundheitsversorgung einsetzt.

Qualifications

• Hochschulabschluss oder gleichwertig erforderlich; gesundheitliche Zertifizierung oder Abschluss bevorzugt.
• Erforderliche ausgezeichnete Kundenservice- und zwischenmenschliche Fähigkeiten.

Responsibilities

• Verantwortlich für den gesamten Registrierungsprozess für Patienten.
• Koordination mit Kliniken zur Gewährleistung einer ausgezeichneten Patientenversorgung.

Skills

Kundenservice

Interpersonelle Fähigkeiten

Versicherungskenntnisse

Medizinische Terminologie

Computerkenntnisse

Education

High School Diplom

Gesundheitsbezogenes Zertifikat oder Abschluss

Tools

Epic

Job description

St. Luke's is proud of the skills, experience, and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization, which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses, and other healthcare providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for healthcare.

Job Summary

The Patient Access Representative is responsible for the entire scope of the registration process for patients seen at St. Luke's University Health Network, in outpatient and/or Emergency Department locations. This includes, but is not limited to, correctly identifying patients, transcribing orders, completing registration screens, entering diagnosis and provider information, verifying insurances, point of service cash collections, work queues, etc. A Patient Access Representative I must have excellent customer service skills and exhibit PCRAFT values at all times with internal and external customers. They communicate and coordinate with SLPG practices, clinical/diagnostic departments, and various revenue cycle departments to ensure an excellent patient experience, clean claim submission, and payment for services. Occasional travel between campuses or regional locations may be required, and cross-training in all departments at the campus or within the region is expected.

Job Duties and Responsibilities

1. Identify and validate patients in the hospital information system to maintain the integrity and accuracy of electronic medical records. Report possible identity theft situations to clinical department and leadership for escalation.

2. Maintain knowledge of network policies on Patient Identification, including Mark for Merge, Chart Corrections, and Patient Look-Up.

3. Handle patient registration, including demographics, emergency contacts, diagnostic orders, provider information, diagnoses, insurance, and guarantor verification, real-time insurance eligibility, point of service cash collections, and work queue error resolution. May involve contacting provider offices and reviewing medical charts.

4. Cross-train in all areas of the location or region, including outpatient and Emergency Department areas, with attention to location-specific nuances.

5. Greet and direct patients and visitors, providing courteous service. Monitor and enforce visitor policies as applicable.

6. Answer calls and provide information regarding the facility and its services.

7. Promote and increase usage of MyChart patient portal and self-service options to engage patients in their healthcare.

8. Assist patients with Welcome Kiosk and On My Way technology, including self-scheduling and monitoring patient flow.

9. Coordinate with SLPG practice or Network Prior Authorization Department to obtain necessary insurance referrals and pre-authorizations to reduce denials.

10. Obtain provider information such as Medical License Number, NPI, and UPIN from appropriate sources to ensure accurate routing and billing.

Physical and Sensory Requirements

Sitting/standing for up to 8 hours per day, frequent use of hands for data entry, walking, and pushing wheelchairs up to 250 pounds. Occasionally lifting up to 15 pounds. Normal hearing and vision are required.

Minimum Qualifications

High school diploma or equivalent required; healthcare-related certificate or degree preferred.

Training and Experience

Excellent customer service and interpersonal skills required. Proficiency in computer use and typing, insurance background, knowledge of medical terminology, and healthcare experience are preferred. Familiarity with health information systems (Epic) is advantageous.

Please complete your application with your full legal name and current address, including employment history for the past seven years. Upload a current resume with all relevant work history, education, certifications, and licenses. Creating a profile after submitting your application is recommended. Thank you for your interest in St. Luke's!

St. Luke's University Health Network is an Equal Opportunity Employer.