Patient Access Representative I

SSM Health; Oklahoma; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Parental Leave

DailyPay access

Tuition Coverage

Job summary

SSM Health St. Anthony Hospital in Oklahoma City is seeking a Regular Full Time Patient Access Representative for the Emergency Department. You will schedule prescribed procedures and gather demographic, insurance and clinical information to support the process.

This role emphasizes communication, teamwork, and efficient problem-solving in a high-energy setting. Training occurs the first two weeks, with evenings 2:45pm–11:15pm and a 40-hour workweek.

Qualifications

• Experience in patient access, EHR, healthcare, and customer service.
• Strong communication and teamwork abilities.
• Ability to multitask in a high-energy environment.

Responsibilities

• Schedule patient procedures and coordinate with clinical teams.
• Enter patient demographics, insurance, and clinical information into systems.
• Assist with pre-certification/authorization processes.
• Provide counseling to patients and families on pre-service requirements.
• Handle receptionist duties and patient registration.

Job description

It's more than a career, it's a calling.

OK-SSM Health St. Anthony Hospital - Oklahoma City

Worker Type

Regular

Job Highlights

Full Time Patient Access Representative - Emergency Department

Schedule

Full Time Evenings, Monday - Friday 2:45pm - 11:15pm. Training hours are 9:30 AM to 4:30 PM for the first two weeks of employment.

Location

SSM Health St. Anthony Hospital - Oklahoma City, OK *ED

Qualifications

Patient Access, EHR, Healthcare, and Customer Service experience

What Makes This Role Unique

This is a high-energy, fast-moving position that requires mindfulness, quick thinking, and exceptional communication skills. No two days are the same — you may be assisting a worried family member, collaborating with a nurse to expedite an urgent admission, or helping a patient understand their next steps.

If you thrive in an environment where teamwork, problem-solving, and human connection intersect, this role will be both challenging and deeply rewarding.

Why Join SSM Health

• Competitive pay and benefits
• Career development opportunities within a large, integrated health system
• Supportive leadership and a collaborative team environment

Bring your heart for service and your talent for communication — and help us make every patient’s experience exceptional.

Job Summary

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Job Responsibilities and Requirements

Primary Responsibilities

• Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

Experience

• No experience required

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Required Professional License And/Or Certifications

• None

Department

8701210033 PAS - St. Anthony

Work Shift

Evening Shift (United States of America)

Scheduled Weekly Hours

40

Benefits

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law.