Patient Access Representative 1

Cleveland Clinic; Cleveland (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic is hiring for a Patient Access role based at our Cleveland campuses. You will perform registrations, collecting demographic, insurance, and financial information, and ensure accurate data entry in Epic.

You will cross-train across Front Desk, Admitting, ED, and Cashier areas, maintain productivity, and serve as a Super User, training teammates and supporting new processes in a fast-paced hospital setting.

Qualifications

• Minimum 2 years of customer-facing experience.
• Ability to use multiple data systems and basic PC software.
• Excellent communication, organizational and interpersonal skills.
• Must be able to multi-task and maintain composure in a fast paced environment.

Responsibilities

• Perform registrations with accurate demographic and financial information.
• Cross-train to staff all Patient Access areas (Front Desk, Admitting Office, ED, Cashier).
• Maintain productivity and quality standards.
• Act as Super User and train new team members and support new processes.
• Provide registration and cash collection access in Epic.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Detail oriented

Education

High school diploma or equivalent

Tools

Epic

Job description

Provides a comprehensive set of business and financial related services during the patient access process on the day the patient arrives to the facility to receive service. Employee may rotate to different locations/hospitals based on staffing needs.

Responsibilities:

• Performs registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information.
• Cross-trained to staff all areas of Patient Access at any facility, including but not limited to, Front Desk, Admitting Office, ED and Cashier.
• Maintains productivity and quality standards.
• Functions as a Super User.
• Acts as a resource for training of new team members and during the implementation of new processes.
• Provided registration and cash collection access in Epic.
• Other duties as assigned.

Education:

• High school diploma or equivalent.

Certifications:

• None required.

Complexity of Work:

• Basic PC software application knowledge and ability to use multiple data systems required.
• Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of course within 1 year.
• Must be detail oriented.
• Excellent communication, organizational and interpersonal skills required.
• Must be able to multi-task and maintain composure in difficult situations in a fast paced environment.
• Demonstrates a positive and professional approach and communicates effectively with customers and team members.

Work Experience:

• Minimum of 2 years of experience in a customer facing role with in person or phone contact.
• An Associates degree may substitute for up to one year of the stated experience.
• A Bachelors degree my substitute for up to two years of the stated experience.

Physical Requirements:

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $15.75

Maximum hourly: $21.65

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).