Patient Access Representative I - Admissions - PRN

ECU Health; Nags Head (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established healthcare provider is seeking a dedicated individual to serve as the first point of contact for patients and families. In this role, you will manage outpatient scheduling and registration, ensuring a smooth experience for all patients. This position requires strong customer service skills and attention to detail, as you'll be collecting necessary data and documentation for billing purposes. Join a compassionate team committed to delivering high-quality care in a supportive environment, where your contributions will make a significant impact on the community's health and well-being.

Qualifications

• 2 years of customer service experience required in a healthcare setting.
• Experience with registration and billing preferred.

Responsibilities

• Responsible for outpatient scheduling and patient registration.
• First point of contact for patients and families regarding scheduling.

Skills

Customer Service

Communication Skills

Detail Orientation

Organization Skills

Multitasking Skills

Basic Computer Skills

Education

High School Diploma or GED

Associate Degree

Bachelor's Degree

Job description

ECU Health

About The Outer Banks Hospital

The Outer Banks Hospital is a full-service critical access hospital offering a wide range of inpatient and outpatient services. The 21-bed facility is designed to meet the needs of the coastal community, whose year-round population of approximately 35,000 swells to about 350,000 in the summer season. Its campus includes four ORs, a medical/surgical unit, a labor & delivery suite with a dedicated caesarian section OR, a full rehabilitation therapy center, cancer treatment and radiation therapy center, and a 24-hour emergency department.

OBH is fully accredited, provides high quality care in a compassionate environment to all patients, regardless of their ability to pay, and has been nationally recognized for outstanding patient care.

Position Summary

Responsible for creating the first impression of the organization's services to patients and families and other external customers. Performs outpatient scheduling, registration for all patients (emergency, ambulatory, and inpatients) and collects proper data, documents, and signatures to ensure hospital bills will be paid by third party payer or the patient. Serves as first point of contact for physician offices and other customers regarding scheduling procedures at ECU Health.

Minimum Requirements

High School or Equivalent (GED) or higher is required

Associate Degree: preferred

Bachelors Degree: preferred

2 years Customer Service is required

1 to 2 years of Registration and/or Billing experience within a healthcare setting is preferred.

Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required

Basic computer skills

Other Information

#LI-DA1
up to three shifts per week 12 noon to 12 midnight

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.