Patient Access Representative, Hybrid

RWJBarnabas Health; New Jersey; Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

PTO

Medical Insurance

Dental & Vision Insurance

Retirement Plans

Disability Insurance

Life Insurance

Tuition Reimbursement

FSAs

Wellness Programs

Discounts

Job summary

RWJBarnabas Health is seeking a Patient Access Representative for the Academic Access Center in Somerset, NJ. This hybrid role manages calls and referrals, matching patients to services based on diagnosis and location. The position begins with in-person training for five weeks, then remote work with occasional in-office needs.

Responsibilities include scheduling, data accuracy in the EMR, and delivering excellent patient service while handling inquiries and referrals with professionalism.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of Call Center or Healthcare experience.
• Computer and Microsoft Office proficiency.
• Excellent verbal and written communication skills.
• Ability to talk and type simultaneously.

Responsibilities

• Schedules and confirms patient care appointments across all clinical areas and specialties.
• Demonstrates good judgment in scheduling visit types that best meet patient needs and system objectives.
• Verifies insurance eligibility and gathers all registration information for patient charting.
• Documents patient information in the EMR system.
• Delivers exceptional customer service and telephone etiquette at all times.
• Handles patient complaints and escalates to Supervisor when appropriate.
• Maintains confidentiality and protects patient information.

Skills

Call Center Experience

Healthcare Experience

Computer Proficiency

Microsoft Office

Communication skills

Typing

Education

High School Diploma or GED

Tools

EMR systems

MS Office

Job description

Req #: 0000244172

Category: Revenue Cycle and Patient Access

Status: Full-Time

Shift: Day

Facility: Barnabas Health Medical Group

Department: Academic Access Center

Pay Range: $20.18 - $25.34 per hour

Location: 379 Campus Drive, Somerset, NJ 08873

Job Title: Patient Access Representative

Location: Barnabas Health Medical Group

Department Name: Academic Access Center

Req #: 0000244172

Status: Hourly

Shift: Day

Pay Range: $20.18 - $25.34 per hour

Pay Transparency

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview

Our Patient Access Representative is a Hybrid position, which provides prompt and consistent service to support RWJBarnabas Health’s mission to become the leading academic and preferred community network throughout the state of New Jersey for patients who seek exceptional care fostered by fully integrated, interdisciplinary approaches to the prevention and treatment of illness.

Manages all incoming calls, external and internal referrals for appointment scheduling. Fields incoming inquiries and requests, matching patients to the best possible service, physician, and appointment based on their diagnosis, geographic location and preference. Provides friendly service for patients and caregivers, referring providers, RWJBH providers and staff. Ensures all required demographic, financial, referral/authorization, clinical, and other registration data is accurately scheduled, collected, verified, and communicated appropriately.

This position is primarily remote, but the first 5 weeks of training will be in person. After successful completion of training, you will work remotely but will be required to come into the office as needed.

Qualifications

Required:

• High School Diploma or General Education Degree (GED)
• Minimum 1 year of Call Center or Healthcare Experience
• Computer and Microsoft Office proficiency
• Excellent verbal and written communication skills
• Ability to talk and type simultaneously

Preferred

• Associates Degree or Bachelor’s Degree
• Experience in healthcare
• Ability and interest to learn clinical information and criteria
• Flexibility to work any shift during operating hours and to work from home as warranted
• Knowledge of Medical Terminology

Scheduling Requirements

• Day Shift, Monday-Friday 8am-4:30pm
• Full-Time, 40 Hours Per Week

Essential Functions

• Schedules and confirms patient care appointments across all clinical areas and specialties
• Demonstrates good judgment in scheduling visit types that best meet the needs/availability of the patient while also supporting system objectives, policies, and procedures
• Verifies insurance eligibility and gathers all other detailed information required for registration and patient charting
• Accurately documents patient information, questions or notes in the Electronic Medical Record (EMR) system
• Demonstrates exceptional customer service and appropriate telephone etiquette at all times
• Promptly handle patient complaints, issues or problems and escalated to Supervisor or department as appropriate
• Maintains confidentiality and legal/ethical guidelines for safeguarding patient and proprietary system information

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.

Benefits And Perks

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer