Patient Access Representative

RWJBarnabas Health

Newark (NJ)

On-site

USD 29,000 - 36,000

Full time

34 hours ago

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Benefits offered by this job

Paid Time Off

Medical, Dental & Vision Insurance

Tuition Reimbursement

Retirement Plans

Life and Disability Insurance

Job summary

RWJBarnabas Health is seeking a Patient Access Representative at Newark Beth Israel Medical Center. You will register patients, verify insurance, collect payments, and ensure a seamless registration experience in a fast-paced department of Surgery.

Ideal candidates are detail-oriented with strong communication skills and have healthcare or customer service experience. This hourly role offers day shifts and competitive benefits as part of RWJBarnabas Health’s Total Rewards package.

Qualifications

High school diploma or equivalent required.
Preferred experience with medical insurance verification and authorization.
Experience in patient access or healthcare customer service preferred.
Knowledge of registration, non-federal and federal billing regulations, and charity care preferred.

Responsibilities

Handle accurate patient registration and admissions processes.
Verify insurance information and collect required documentation.
Assist with financial clearance and outpatient account billing.
Provide compassionate, patient-centered service during stressful situations.
Collaborate with nursing and ancillary departments to ensure smooth operations.

Skills

Customer service

Multitasking

Healthcare experience

Education

High school diploma or equivalent

Job description

Req #: 0000261738

Category: Revenue Cycle and Patient Access

Status: Full-Time

Shift: Day

Facility: Newark Beth Israel Medical Center

Department: Department of Surgery

Pay Range: $21.07 - $26.22 per hour

Location: 201 LYONS AVENUE, NEWARK, NJ 07112-2027

Job Title: Patient Access Representative

Location: Newark Beth Israel Medical Ctr

Department Name: Department of Surgery

Req #: 0000261738

Status: Hourly

Shift: Day

Pay Range: $21.07 - $26.22 per hour

Pay Transparency: The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Patient Access Representative plays a vital role in creating a positive first impression on our patients by delivering compassionate, patient-centered service. This position is responsible for accurately registering patients, verifying insurance, obtaining required documentation, collecting applicable payments and ensuring a seamless registration experience. The representative serves as the first point of contact for patients and families, providing exceptional customer service during stressful and urgent situations.

As a Patient Access Representative, a typical day might include:

Responsible for coordinating and facilitating registration and admissions by obtaining pertinent demographic information, collecting accurate insurance information authorizations to financially clear outpatient hospital accounts
The ideal candidate must be detail oriented and promote patient satisfaction
Service-orientated background, good written and verbal communication skills and accurate typing ability
Demonstrates initiative and motivation in a role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary
Reflects commitment to building a supportive work environment and maintains a positive attitude
Works closely and professionally with nursing and ancillary departments to foster a team environment.
Participate in training through the development of training tools, presentations at department in-service or staff meetings, or through the training of registration staff outside the patient access department

This Role Might Be For You If

You thrive in a fast-paced environment.
You are good at multitasking and customer service.
You have experience working within healthcare or other related areas which are customer service focused.

To be considered for this opportunity, you must have the following qualifications:

Required

High school diploma or equivalent required

Preferred

Medical insurance verification and authorization experience preferred
Patient Access experience preferred
Knowledge in all aspects of registration, Non-federal and Federal billing regulations, and state programs such as Charity Care preferred
Medical terminology and computer skills

Why You’ll Love Working Here

At RWJBarnabas Health, our people are at the center of everything we do. Through our Total Wellbeing promise, we offer a wide range of benefits and resources to support your physical, emotional, financial, and professional wellbeing. Highlights include:

Generous Paid Time Off (Vacation, Holidays, Sick Time)
Medical, Dental & Vision Insurance
Prescription Drug Coverage
Retirement Plans
Paid Parental Leave
Tuition Reimbursement
Student Loan Planning Support
Life and Disability Insurance
Wellness Programs and Flexible Spending Accounts
Voluntary Benefits (like Pet Insurance)
Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)
Community involvement and volunteer opportunities ...and more!

Why RWJBarnabas Health

RWJBarnabas Health is New Jersey’s largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities. We’re proud to offer a workplace that values compassion, equity, and innovation - where every team member plays a vital role. When you join us, you’re not just building a career—you’re helping to shape the future of healthcare, one person and one community at a time.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.