Patient Access Representative - Gastroenterology

PeaceHealth; Springfield (OR); On-site; USD 32,000 - 43,000; Part time

Benefits offered by this job

403b retirement plan

Wellness benefits

Discount program

Expanded EAP

Job summary

PeaceHealth in Oregon is seeking a Patient Access Representative for Gastroenterology on a Per Diem/Relief, Day shift. The role handles patient registration, insurance verification and scheduling coordination within the gastroenterology clinic.

Salary ranges from $23.16 to $31.26 per hour, with consideration of education, experience and collective bargaining terms. The position supports a busy outpatient setting and requires strong customer service skills and healthcare terminology knowledge.

Qualifications

• High School Diploma Preferred or equivalent.
• Minimum of 1 year Medical office or related customer service experience.
• Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook.

Responsibilities

• Pre-registers/registers patients with accurate patient demographic, financial data; may register patients using varying methods.
• Collects patient balances, co-payments, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met; obtains prior authorization and/or referrals as appropriate prior to patient arrival.
• Responds to customer inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules including reminder calls and referrals.
• May transport patients using escort or wheeled transport equipment.
• Performs other duties as assigned.

Skills

Customer service

Time management

Conflict resolution

Interpersonal skills

Medical terminology

Education

High School Diploma Preferred

Tools

Microsoft Office

Job description

Description

PeaceHealth is seeking a Patient Access Representative - Gastroenterology for a Per Diem/Relief, Day position.

The salary range for this job opening at PeaceHealth is $23.16 – $31.26.

The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

Job Summary

Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

Details of the Position

• Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart.
• Collects patient balances, co-payment, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Responds to customer’s inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules which may include reminder calls and calling all referrals.
• May transport patients utilizing escort or wheeled transport equipment.
• Performs other duties as assigned.

What you bring

• High School Diploma Preferred: or equivalent
• Minimum of 1 year Required: Medical office or related customer service experience and
  
• Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook

Skills

• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred)
• Knowledge of insurance process and regulations. (Preferred)
• Must be able to manage conflict effectively and professionally. (Required)
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)
• Good customer service skills and good interpersonal skills. (Required)

Department / Location Specific Notes

Care Delivery Area and Outpatient Clinics:

• Strong background in customer service may be considered in lieu of medical office or related experience.

Working Conditions

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Predominantly operates in an office environment.
• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

For additional information or questions, please email Jen Worthington at [e-mail] or call 360-448-0542.

PeaceHealth is committed to the overall wellbeing of our caregivers. The benefits included in positions less than 0.5 FTE are 403b retirement plan for caregiver contributions; wellness benefits, discount program, and expanded EAP and mental health program.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.

EEO Affiant Employer/Vets/Disabled in accordance with applicable local, state or federal laws.