Patient Access Representative - Admitting

PeaceHealth; Springfield (OR); On-site; USD 32,000 - 43,000; Full time

Job summary

PeaceHealth is seeking a Patient Access Representative - Admitting for a Per Diem/Relief, Variable position. The role involves coordinating with scheduling, insurance verification and pre-certification to ensure smooth patient arrivals and accurate billing data.

Responsibilities include pre-registering patients, collecting balances, verifying coverage and obtaining required authorizations, while responding to inquiries and supporting departmental coverage as needed.

Qualifications

• High School Diploma preferred or equivalent.
• Minimum of 1 year medical office or related customer service experience.
• Experience with Word, Excel and Outlook is a plus.

Responsibilities

• Pre-registers/registers patients with accurate demographic and financial data.
• Collects patient balances, co-payments and co-insurance.
• Verifies coverage and secures prior authorizations and referrals as needed.
• Responds to patient inquiries and supports departmental coverage.

Skills

Medical terminology

CPT/ICD-10 coding

Customer service

Time management

Interpersonal skills

Education

High School Diploma preferred

Medical office experience (1 year)

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Job Description

PeaceHealth is seeking a Patient Access Representative - Admitting for a Per Diem/Relief, Variable position.

The salary range for this job opening at PeaceHealth is $22.96 - $30.91. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

This position is represented by a collective bargaining agreement. There may be more than one opening on this posting.

Job Summary

Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

Details of the Position

• Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart.
• Collects patient balances, co-payment, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Responds to customer's inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules which may include reminder calls and calling all referrals.
• May transport patients utilizing escort or wheeled transport equipment.
• Performs other duties as assigned.

What You Bring

• High School Diploma Preferred: or equivalent
• Minimum of 1 year Required: Medical office or related customer service experience
• Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook

Skills

• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred)
• Knowledge of insurance process and regulations. (Preferred)
• Must be able to manage conflict effectively and professionally. (Required)
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)
• Good customer service skills and good interpersonal skills. (Required)

Working Conditions

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Predominantly operates in an office environment.
• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

For additional information or questions, please email Jen Worthington at or call 360-448-0542.

PeaceHealth is committed to the overall wellbeing of our caregivers. The benefits included in positions less than 0.5 FTE are 403b retirement plan for caregiver contributions; wellness benefits, discount program, and expanded EAP and mental health program.

See how PeaceHealth is committed to

EEO Affiantive Action Employer/Vets/Disabled in accordance with applicable local, state, or federal laws.