PATIENT ACCESS REPRESENTATIVE - FULL TIME

Theuniversityunion; Algona (IA); In loco; USD 2.066.000 - 3.031.000; Part-time

Descrizione del lavoro

Kossuth Regional Health Center is seeking a Patient Access Representative to join our team. This front-line role welcomes patients and ensures accurate registration, scheduling, and insurance information.

As a part-time position, you’ll assist with clinic operations, manage phone communications, and support patient flow while maintaining patient privacy and high-quality service in a busy hospital setting.

Competenze

• High school diploma or equivalent required.
• 1+ year of clerical experience (healthcare preferred).
• Experience with health insurance is preferred.
• Strong customer service and communication skills.
• Able to use EMR and computer systems effectively.
• Ability to multitask in a fast-paced environment.

Mansioni

• Welcome and assist patients, families, and visitors.
• Register patients and verify demographics and insurance.
• Coordinate with providers and departments to support patient flow.
• Answer phones, schedule appointments, and manage switchboard.
• Collect payments and refer to financial counseling when needed.
• Maintain accurate patient information in the EMR.
• Assist with clerical tasks and departmental projects.

Conoscenze

Customer service

Communication skills

Multitasking

Attention to detail

Professional demeanor

Computer literacy

Formazione

High school diploma or equivalent

Strumenti

Electronic Medical Records (EMR) systems

Descrizione del lavoro

• Location 1515 South Phillips Street,Algona, IA, 50511,United States
• Employee Type PART TIME

Contact information

• Phone [phone]
• Email [e-mail]

Description

Patient Access Representative

Full Time—72 hours per pay period

Hospital Evening Shifts w/ varying shifts including weekends and holidays

Kossuth Regional Health Center is seeking a Patient Access Representative to join our team. This front-line role is often the first point of contact for our patients and visitors, helping create a welcoming experience while ensuring registration, scheduling, and insurance information are handled accurately and efficiently. In this role, you'll play an important part in keeping patient visits running smoothly from start to finish.

What You’ll Do:

• Welcome and assist patients, families, and visitors throughout their visit
• Register patients and verify demographic, insurance, and consent information
• Support patient flow by coordinating with providers, nurses, and other departments
• Answer phones, route calls, assist with scheduling, and manage switchboard operations
• Collect payments and connect patients with financial counseling resources when needed
• Maintain accurate patient information with the electronic medical record system
• Assist with clinic operations, clerical tasks, improvement initiatives, and departmental projects

Requirements

What We’re Looking For:

• High school diploma or equivalent required
• 1+ year of clerical experience (healthcare preferred)
• Previous healthcare experience and knowledge of health insurance preferred
• Strong customer service skills with a professional, positive, and compassionate approach
• Comfortable using electronic medical records and computer systems
• Excellent communication skills and attention to detail
• Ability to multitask and stay organized in a fast-paced environment
• Commitment to patient privacy, confidentiality, and exceptional service

Summary

• Employment contingent on successful background and pre-employment screenings.