PATIENT ACCESS REPRESENTATIVE - PART TIME

Theuniversityunion; Algona (IA); On-site; USD 31,000 - 37,000; Part time

Job summary

Kossuth Regional Health Center in Algona, IA is seeking a Part-Time Patient Access Representative to join our team. This front-line role ensures accurate registration, scheduling, and insurance information while delivering a welcoming patient experience.

Responsibilities include greeting patients, verifying demographics, coordinating with providers, handling calls and switchboard tasks, processing payments, and maintaining patient data in the electronic medical record system.

Qualifications

• High school diploma or equivalent required.
• 1+ year of clerical experience (healthcare preferred).
• Healthcare experience and knowledge of health insurance preferred.
• Strong customer service skills with professional, positive, and compassionate approach.
• Comfortable using electronic medical records and computer systems.
• Excellent communication skills and attention to detail.

Responsibilities

• Welcome and assist patients, families, and visitors throughout their visit.
• Register patients and verify demographic, insurance, and consent information.
• Coordinate with providers, nurses, and other departments to support patient flow.
• Answer phones, route calls, assist with scheduling, and manage switchboard operations.
• Collect payments and connect patients with financial counseling resources when needed.
• Maintain accurate patient information with the electronic medical record system.
• Assist with clinic operations, clerical tasks, improvement initiatives, and departmental projects.

Skills

Customer service

Communication

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

Electronic medical records

Computer systems

Job description

• Location 1515 South Phillips Street,Algona, IA, 50511,United States
• Employee Type PART TIME

Contact information

• Phone [phone]
• Email [e-mail]

Description

Patient Access Representative

Part Time—40 hours per pay period

Regular weekday morning schedule, including Saturday clinic and holiday rotation

Kossuth Regional Health Center is seeking a Patient Access Representative to join our team. This front-line role is often the first point of contact for our patients and visitors, helping create a welcoming experience while ensuring registration, scheduling, and insurance information are handled accurately and efficiently. In this role, you'll play an important part in keeping patient visits running smoothly from start to finish.

What You’ll Do:

• Welcome and assist patients, families, and visitors throughout their visit
• Register patients and verify demographic, insurance, and consent information
• Support patient flow by coordinating with providers, nurses, and other departments
• Answer phones, route calls, assist with scheduling, and manage switchboard operations
• Collect payments and connect patients with financial counseling resources when needed
• Maintain accurate patient information with the electronic medical record system
• Assist with clinic operations, clerical tasks, improvement initiatives, and departmental projects

Requirements

What We’re Looking For:

• High school diploma or equivalent required
• 1+ year of clerical experience (healthcare preferred)
• Previous healthcare experience and knowledge of health insurance preferred
• Strong customer service skills with a professional, positive, and compassionate approach
• Comfortable using electronic medical records and computer systems
• Excellent communication skills and attention to detail
• Ability to multitask and stay organized in a fast-paced environment
• Commitment to patient privacy, confidentiality, and exceptional service

Summary

• Employment contingent on successful background and pre-employment screenings.